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Michael Anthony

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Michael Anthony

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

5.00 /5

06.12.2013

review by Ian Gardiner 06.12.2013

4.00 /5

Initially I felt there was a lack of communication, but I discussed my concerns with Chris Payne who listened and took them very much on board. Stephen Swindlehurst is also knowledgeable regarding the conveyancing process. Between them they managed both my sale and purchase in a professional and courteous manner.PositiveProfessionalism

review by Sara Leno

4.00 /5

Michael Anthony were really good through the purchase of my house through them. Very responsive and kept up to date, and friendly at all times. Stephen, Andy and Chris were the agents I dealt with.

review by Dasal Kalubowila

4.00 /5

review by Amrita Patel

4.00 /5

Overall really good, the only negative i have wasthe lack of up to date communication

review by Suzanne Bohknecht

Reply from agent

Hi Suzanne, Thank you very much for the review, we're so pleased you got the move you were after. Enjoy the seaside!

4.00 /5

Overall really good, the only negative i have wasthe lack of up to date communication

review by A Google User

Reply from agent

Hi Suzanne, Thank you very much for the review, we're so pleased you got the move you were after. Enjoy the seaside!

4.00 /5

Very professional and friendly team. Completely understood my situation, working from home. Good communication throughout. Was not often I had to chase them for feed back. Would certainly recommend them or use them again in the future.

review by Debbie Wheeler

Reply from agent

HI Debbie, We're so pleased to hear your feedback. We hope you're enjoying your new home! Andy & all the team.

2.00 /5

30.01.2017

review by Daria Dysarz 30.01.2017

1.00 /5

I had an extremely frustrating experience while attempting to purchase a probate property through Michael Anthony. The entire process was poorly managed, and their approach to selling probate properties needs serious improvement. Throughout the transaction, multiple members of staff were involved, leading to inconsistent communication and a lack of accountability. I had to chase them repeatedly for updates, only to be informed—after a full 12 months—that the probate had been rejected. This was a major disappointment, made worse by the fact that I was assured by the director that they would stay in touch. However, it has now been six months, and I have heard absolutely nothing. Not only did they fail to follow up, but they also made no effort to assist me in finding alternative properties or provide any form of support after the sale fell through. This level of service is unacceptable, and I would strongly urge them to reconsider how they handle probate sales and customer relations in general.

review by David

Reply from agent

Dear David, we have tried to contact you regarding your review, I am sorry you felt that you had been both mis led and not updated fully with regards the probate issues. This was certainly not our intention and looking at the file notes I can see that we had kept you informed with the very difficult situation the seller found themselves in. In all my years of selling properties where a grant of probate was required, this was the first and only time I have ever known a grant of probate to be refused. As told to you at the time, neither the sellers nor their solicitor could have envisaged that this would happen. As fully explained to you at the time, the probate was refused as the ownership could not be proved, resulting in the house being removed from the market and potentially being given to the state. You were advised by me at the time that this meant the house could not be sold then or at any time in the foreseeable future. I also informed you that we unfortunately had nothing else that was similar in price or location and that is probably still the case as these properties are very rare. So again, my apologies if you feel we didn’t help in your search for an alternative house, I can assure if we had anything you would have been top of our list to call. I hope this goes some way to answer your comments, but again I apologise if you have felt the service we offered was not satisfactory. Stephen Swindlehurst Director

1.00 /5

Wouldn’t let me view homes as apparently sold!! Why have them on rightmove?? Would not take my details as I have a house to sell , very dismissive and a couldn’t care less approach, clearly don’t need the customers

review by Susan Tregar

Reply from agent

Good Afternoon, We’re really disappointed you’ve not had a service that you felt was acceptable from us, we have managers based in every branch who would have been happy to discuss your issue personally and try to resolve your complaint. The reason a property will have still been listed on Rightmove is that the sale would have only been recently agreed and we are waiting for the buyers to provide solicitors and ID to allow us to remove the property from the market. We highly value all enquiries and would welcome a follow on conversation with you. Please contact Andy Smith on 01442 260025 to discuss further.