Castles demonstrated from start to finish that we had made the right choice of agent! Their marketing of our house was professional, friendly and enthusiastic. Aaron's video tour was really high quality and the 360 degree room photos were a definite plus. The viewings were well organised and informative for potential buyers. Their negotiators worked hard to get us the best price possible and Sam in their sales progression service went above and beyond to get our chain to completion. Our sale and purchase was a roller coaster over many months and when we thought we might need bridging finance to hold it together, Krishan at SPK Mortgages moved heaven and earth to arrange the loan quickly. We would definitely recommend Castles to buyers and sellers alike.PositiveResponsiveness, Quality, Professionalism, Value

We dealt with Matthew Hooton, he was so kind and really went above and beyond to help us! All viewings were booked in to fit our schedule and very covid safe. Any questions we had were answered almost immediately and we really appreciated the advice. The mortgage broker they partner with was also really helpful and actually ended up getting us a much better mortgage. Highly recommend whether you are looking to buy or sell.PositiveResponsiveness, Professionalism

The Castles team have been extremely helpful and responsive in assisting us with our property search. They even pulled out all the stops to work on new years eve to help us negotiate an agreement to buy! Highly recommended.PositiveResponsiveness, Quality, Professionalism

I would like to say a huge thank you to Simon at Castles Estate Agents in Boxmoor. Simon is exceptionally professional, responsive, hardworking and offered a tremendous amount of coaching and support during the purchase of my home. This was taking place during COVID-19 and due to a significant amount of delays and constraints along the way, I was under an enormous amount of pressure and Simon worked tirelessly to help me through the entire process. It is very rare that you get an agent that can be open and honest, and I absolutely appreciate all the guidance Simon has provided which has made this a really positive experience!PositiveResponsiveness, Professionalism

The service I received from Matt when I was looking for a property was excellent. He called out of courtesy every week to assure me they were doing everything they could to find my forever home and to check on my progress .He was always ready to listen and happy to help wherever he could, making me feel genuinely cared about. Fantastic job Matt, you’re a credit to your profession!PositiveResponsiveness, Professionalism

We found Castles easy to work with throughout. Our Estate Agent, Dan Gough, was excellent, responsive and seemed genuinely caring during what was a lengthy process. Our Sales Liaison Sam Serby was on hand and quick to get back to us when we had any issues. No complaints from us, we wish them the best. Nick and EmmaPositiveResponsiveness, Quality, Professionalism

The service provided by Castles can only be described as 1st class. I would highly recommend them and would certainly use them again myself. The stress of selling my home was made so much easier by the personal and attentive service I was given. All the staff are a pleasure to deal with and very professional .PositiveResponsiveness, Quality, Professionalism, Value

Castles were superstars in our hunt to purchase our forever home. They helped find us a house prior to the first lockdown where we unfortunately had to pull out from due changes in our job circumstances. Simon was fantastic understanding our needs and our situation and when we were in a position to start looking again (in the midst of Lockdown 3 - December 2020) we were absolutely delighted to deal with them again when we found our forever home. Sam was a superstar in making sure the process was as smooth as it could possibly be considering the solicitors involved and the strict deadline. We completed in February. I wholeheartedly recommend them and can say after dealing with other estate agents in the area, they are easily the best. A massive thank you to the castles team, in particular Simon and Sam you both are truly brilliant!PositiveProfessionalism

I have been reviewing properties with various agents over the past 8 weeks. Matthew Hooton is very professional, courteous and knowledgeable and identified suitable properties for my needs. Thank you very much to Matthew and Castles. I wouldn’t hesitate to recommend Castles in Boxmoor as a top Estate Agent.PositiveProfessionalism

We have just sold our house through Castles for the second time. The service was exceptional- professional, personal and efficient. The standard of service was consistently good from the owner to the branch manager and other members of the team. I would highly recommend and use again.PositiveProfessionalism