Hello Jack, you moved into this flat without asking us taking the place of Adam. Lisa then retrospectively asked to add you to the tenancy. Prior to you moving in Lisa & Adam reported mould. We were surprised as have let the flat for 3 previous years & never had any mould. This is a quality purpose built flat. The landlady came for 4 visits prior to you moving in the help for 3 hours at a time to clean off mould & to educate on ventilation & heating. Lisa told us her previous home was very mouldy so yes we do suspect spores were bought in on soft toys & soft furnishings as this flat, nor any others in the block suffer mould. After Christmas we sent Prokil who did a report but just after the visit you gave notice to vacate so it was never fully discussed with you. We let you leave within Lisa & Adams fixed term tenancy without charges or penalty as you were unhappy. The checkout report was dreadful, infact the checkout company rang me as they were shocked. There were spilt drinks on walls & carpets & the flat was dirty. There were stuck on letters on the toilet & hallway wall & around 50 pictures had been stuck up on walks & ripped off damaging plaster. The lounge blind was so bent we had to replace it. Also rent was owed & an invoice from the managing conpany as you left a tall fridge freezerin the hallway. We had to do a deep clean throughout & our handyman is repairing walls, painting throughout & replacing damaged carpets etc now! Adam the initial tenant who paid the deposit with Lisa was copied in on the checkout & he contacted me to apologise for the mess, he was mortified too as he was hoping for some deposit back. This let was only 7 months long which makes it even more disappointing. Jacky Owner

Oh Charlie this is totally unfair...you moved into a freshly painted & professionally cleaned home & we're awkward about access for contractors & the landlord to review any issues you reported & cancelled appointments at an hours notice on many occasions, infact the loft insulation was cancelled 4 times! BCP were involved as you called environmental health & their report suggested we add a longer handrail to the stairs & restricted the window height by adding bars. BCP report did not mention mould & I have managed this property for 20 years & never had any issues as your landlords care & do all the maintenance I ask. They have also agreed for you to leave the tenancy within the fixed term without charges. Mould is often caused by lack of heating & ventilation but in this case we never did an independent report as it was not found by BCP as an issue. Yes on one occasion a contractor knocked & tried to turn the key as the landlord had forgotten to tell us & you called Leon screaming uncontrollably and we calmed you down but that was a one off & he didn't cone in. Any review is great but please keep it fair. I am currently arranging a cleaner & carpet cleaner to get the home back to move in quality & will get your deposit back to BCP who paid it for you as soon as I can ...Fleas also appeared from your cat & we had to pay for extensive flea treatment when the new tenants took over so please be a responsible cat owner in your new property to avoid this happening again! Jacky

2025 reply...Donna you have typed over the review you left in 2024 with more details. Yes we did put the rent up to near market value in the last few months as your landlord was so fair that it hadn't increased in years. I am bemused as to why a year on you are altering what you wrote in 2024 in a detrimental way when you have been given a BCP over 50s home with out helpJacky Owner 2024 reply......Donna, I do not feel this is fair or appropriate. Maybe you meant to leave 5 stars? 1 star is bad & 5 is good. It was a shame your landlord required his property back for family & we served a section 21 during 2023. I referred you to BCP housing who helped you gain a council flat in 2024 & I referenced you as a quality tenant. Simply Let Team couldn't have done any more to help & support you in the 10 years when we let you a quality home. Jacky Owner

Hi Paul, I can see the £70 is missing for the garage & Mark advised you he was a bit late ladt week. He is late by 1 week, probably on holiday as he pays manually. Anyway it is in our bank now now so on Jean accounts next working day she will transfer it over. Did you mean to leave a one star review for this as it seems a tad harsh? Jacky

Hi Clare. Apologies we have missed your call but we do have other colleagues to pick up calls if we can't answer direct from Haverfordwest so I am surprised you haven't been able to speak to someone. Once a sale is agreed it often takes a few days for the buyer to get everything to us before we can mark a property as under offer. At the moment we are exceptionally busy so people are becoming disappointed they haven't been able to view before a property becomes sale agreed. What property are you interested in?