Oh Charlie this is totally unfair...you moved into a freshly painted & professionally cleaned home & we're awkward about access for contractors & the landlord to review any issues you reported & cancelled appointments at an hours notice on many occasions, infact the loft insulation was cancelled 4 times! BCP were involved as you called environmental health & their report suggested we add a longer handrail to the stairs & restricted the window height by adding bars. BCP report did not mention mould & I have managed this property for 20 years & never had any issues as your landlords care & do all the maintenance I ask. They have also agreed for you to leave the tenancy within the fixed term without charges. Mould is often caused by lack of heating & ventilation but in this case we never did an independent report as it was not found by BCP as an issue. Yes on one occasion a contractor knocked & tried to turn the key as the landlord had forgotten to tell us & you called Leon screaming uncontrollably and we calmed you down but that was a one off & he didn't cone in. Any review is great but please keep it fair. I am currently arranging a cleaner & carpet cleaner to get the home back to move in quality & will get your deposit back to BCP who paid it for you as soon as I can ...Fleas also appeared from your cat & we had to pay for extensive flea treatment when the new tenants took over so please be a responsible cat owner in your new property to avoid this happening again! Jacky