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FBM - Haverfordwest

6 Picton Place, Haverfordwest, SA61 2LX, Wales, UK, SA61

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Charlie Northbrooke Google

Absolutely awful!! Me and my 2 year old moved into a property that had mold and damp everywhere which ruined all of our belongings. We got very sick while staying within the property and ended up having to leave early. I had begged this letting agency countless times for a year to help with this problem and they refused to do anything about it and constantly made me think I was delusional and told me "it's not mold, it's fine. It won't harm you" after moving out they are now charging me for dust. Would seriously not recommend this letting agency! They don't care about you but only money. There had also been a couple of incidents where they allowed the landlord to come into the property when I was out and without my knowledge and had also let contractors try and come in using a key without my knowledge when I was bathing.

Reply from FBM - Haverfordwest: Oh Charlie this is totally unfair...you moved into a freshly painted & professionally cleaned home & we're awkward about access for contractors & the landlord to review any issues you reported & cancelled appointments at an hours notice on many occasions, infact the loft insulation was cancelled 4 times! BCP were involved as you called environmental health & their report suggested we add a longer handrail to the stairs & restricted the window height by adding bars. BCP report did not mention mould & I have managed this property for 20 years & never had any issues as your landlords care & do all the maintenance I ask. They have also agreed for you to leave the tenancy within the fixed term without charges. Mould is often caused by lack of heating & ventilation but in this case we never did an independent report as it was not found by BCP as an issue. Yes on one occasion a contractor knocked & tried to turn the key as the landlord had forgotten to tell us & you called Leon screaming uncontrollably and we calmed you down but that was a one off & he didn't cone in. Any review is great but please keep it fair. I am currently arranging a cleaner & carpet cleaner to get the home back to move in quality & will get your deposit back to BCP who paid it for you as soon as I can ...Fleas also appeared from your cat & we had to pay for extensive flea treatment when the new tenants took over so please be a responsible cat owner in your new property to avoid this happening again! Jacky

About FBM - Haverfordwest

FBM - Haverfordwest office

Founded in 1833, FBM Estate and Lettings Agents started life under the famous Frank B Mason, and has continued to be a family-run business to this day. FBM are one of Pembrokeshire’s leading estate and letting agents. Privately owned, our independence means we have drive and tenacity that your average estate agent may not. This has helped us to become the multi award-winning company we are today, boasting offices in the county’s principal towns of Tenby, Haverfordwest, Milford Haven and Pembroke. We get your property seen. We ensure a high profile digital presence including key social media platforms, Google, and on multiple sales platforms including the market leader, Zoopla. You’re in safe hands with FBM

Website: http://fbm.co.uk

Our team

Haverfordwest Office
Kelly Gardner
Mollie Hague

Memberships and portals

Association of Residential Letting Agents National Association of Estate Agents Property Ombudsman Sales Property Ombudsman Lettings Relocation Agent Network Tenancy Deposit Scheme onthemarket rightmove Zoopla Primelocation

Marketing

  • Email / E-shot
  • Floor Plan
  • For Sale / To Let Board
  • 360 Photography
  • Professional Photos
  • Smart Viewing
  • Social Media Campaign
  • Video
  • Accompanied Viewings
  • Sales Progression
  • Manage / Negotiate
  • Windows Display
  • Property Brochure

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