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FBM - Haverfordwest

A selection of reviews/testimonials by highest rating
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1.00 /5

Absolutely awfull!!! Never go near this agency if you can help it you will be mentally better off and financially too We moved into this property in August of 2025 all was well for a couple of months until mould started too appear in every room we contacted jacky and simply let about this and they said it was our fault that we brought it in but did try and help a little with leaflet and the owner of the property did come round and clean it which at the time we did appreciate But then it kept coming back and simply let got more and more un interested they kept saying it was our fault and too keep cleaning it we have a 11 month old baby and it was ruining all our stuff and making us sick We kept asking simply let to do a mould survey and kept pressing the issue as finally they gave in and got one in they informed us it was an issue with the flat not us and all of a sudden communication went silent no email message nothing got too the middle of January and we had enough so we had no choice but too move out We then moved out and jacky and simply let always seem too win no matter what as they charged us 400£ too clean the mould that was everywhere and a FLAT ISSUE!!!! They became rude and unhelpful i would never recommend anyone rent with simply let your better off anywhere else

Reply from agent

Hello Jack, you moved into this flat without asking us taking the place of Adam. Lisa then retrospectively asked to add you to the tenancy. Prior to you moving in Lisa & Adam reported mould. We were surprised as have let the flat for 3 previous years & never had any mould. This is a quality purpose built flat. The landlady came for 4 visits prior to you moving in the help for 3 hours at a time to clean off mould & to educate on ventilation & heating. Lisa told us her previous home was very mouldy so yes we do suspect spores were bought in on soft toys & soft furnishings as this flat, nor any others in the block suffer mould. After Christmas we sent Prokil who did a report but just after the visit you gave notice to vacate so it was never fully discussed with you. We let you leave within Lisa & Adams fixed term tenancy without charges or penalty as you were unhappy. The checkout report was dreadful, infact the checkout company rang me as they were shocked. There were spilt drinks on walls & carpets & the flat was dirty. There were stuck on letters on the toilet & hallway wall & around 50 pictures had been stuck up on walks & ripped off damaging plaster. The lounge blind was so bent we had to replace it. Also rent was owed & an invoice from the managing conpany as you left a tall fridge freezerin the hallway. We had to do a deep clean throughout & our handyman is repairing walls, painting throughout & replacing damaged carpets etc now! Adam the initial tenant who paid the deposit with Lisa was copied in on the checkout & he contacted me to apologise for the mess, he was mortified too as he was hoping for some deposit back. This let was only 7 months long which makes it even more disappointing. Jacky Owner

Contact details
Sales Phone:

01437 762233

Sales Email:

hwest@fbm.co.uk

Lettings Phone:

01834 849 288

Opening hours
Monday-Friday: 09:00 - 17:00 Saturday: 09:00 - 16:00
Address

6 Picton Place, Haverfordwest, SA61 2LX, Wales, UK, SA61

About

Founded in 1833, FBM Estate and Lettings Agents started life under the famous Frank B Mason, and has continued to be a family-run business to this day. FBM are one of Pembrokeshire’s leading estate and letting agents. Privately owned, our independence means we have drive and tenacity that your average estate agent may not. This has helped us to become the multi award-winning company we are today, boasting offices in the county’s principal towns of Tenby, Haverfordwest, Milford Haven and Pembroke. We get your property seen. We ensure a high profile digital presence including key social media platforms, Google, and on multiple sales platforms including the market leader, Zoopla. You’re in safe hands with FBM

Our team

Haverfordwest Office

Kelly Gardner

Mollie Hague

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
Tenancy Deposit Scheme
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available

Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available