Called to try book a viewing (yes with limited availability) was met with a lady on the phone who sounded fed up and like she didn't want to be there, didn't seem generally interested in getting a viewing booked in for her vendor and in the end no viewing booked (sorry vendor I did try). Very very poor in a suffering house market, Think twice about this one. 16/07/2018 - Spoke to Jamie on the phone who was helpful and managed to do what her colleague could not achieve and got me booked in for a viewing with no issues what so ever. Good safe mate and thank you for your time and response.

This is a very painful review to write, as the staff were very friendly throughout the entire process. On the plus side they offer great services such as the 3d virtual tour of the house. However after 6 months of trying to sell our house they failed to do so. Whilst the estate agent we then swapped to managed to sell it to the first people who viewed it. It probably started with an unrealistic valuation. We then got pushed to accept an offer from a couple who had previously pulled out of purchasing a house. That should have been our first clue. This was despite more viewings being booked in. The potential buyer then messed us about, reducing their offer straight away after having accepted it. This should have been our second clue. Finally just before completion they pulled out, having wasted our time and money spent on solicitors. We then stuck with Verity Frearson for several months, not getting an offer despite almost daily viewings and many price reductions. I stayed home during one of these viewings and realised the estate agent showing the people around our house, knew very little about our property and stated a few things that were wrong. This gave us the impression that if they don't manage to sell a property straight away or it is of very high value, they simply lose interest

I will not return or try rent through Verity Frearson again. The whole process of trying to rent through them was an absolute nightmare, with them dragging their heels and us jumping through hoops to fill in paper work and collect references, only to be turned down and have our holding deposit retained for a ridiculous reason. It’s a shame because the lady who showed us round was a delight and its upsetting the rest of the company let the side down.

I had been warned about contacting Verity Frearson by a couple of friends of mine. But I thought I would call them anyway and see for my self. I called 3 times and received no answer , the forth time I was lucky. All I can say is, the lady that answered the phone was so rude she wouldn't let me get a word in about booking a valuation on my property. In the end I hung up. My advice would be, contact any other Estate Agent in the area but Verity Frearson. Which I did.

I can not speak highly of Verity Frearson, I have be messed about for months by this company i am completely dissatisfied, Please don't reply as it is too late to resolve the situation