Very nice and helpful when we were buying our first home. I would use them again, as other realtors in Harpenden were not as helpful.

I worked with Neil Facer in the Harpenden office to sell a 2-bed apartment during 2006-2007. It took about a year from start to finish - not because of Neil but the post-Brexit lull and the glut of apartments on the market. We had several viewings but didn't always get feedback on each one, which would have been helpful. Neil did have a couple of tough and candid conversations with me concerning the real property picture and realistic property valuations. Tough to hear, but acting on the advice and reducing the price did lead to a sale. If you want an estate agent to show you the facts and tell you the truth, then Neil is your man. He didn't give up.

Customer service of some staff was very good however the focus is so much on landlord not the tenant

Put up a 'For Sale' board in my garden instead of my neighbours!!!🙃 …

They felt different to start, but by the end I felt they were taking us over the coals for more money without any evidence of changes to the other offers. Have since heard some very rough reviews about them from other buyers.

We had a very disappointing experience with Ahtons while attempting to purchase a property. Throughout the process we repeatedly asked about the tenure and were consistently told it was share of freehold. Not once were we informed that the property was actually leasehold with less than 40 years remaining — information that only came to light after the memorandum was issued. This is a material fact that directly affects both the value and the mortgageability of a property. Had we been given accurate information from the beginning, especially after asking multiple specific questions, we would never have proceeded. Ahtons were fully aware of the stressful, time-sensitive situation we were in, yet still failed to provide this essential information upfront. As a result, we lost time, money, and the opportunity to pursue another property. Our experience reflects a serious lack of transparency and professionalism, and we would urge future buyers to be extremely cautious.

We recently made the difficult decision to withdraw from the purchase of a property marketed through Ashtons. This decision came after we commissioned a full building survey and an in-depth report into local planning, environmental, and …

So, I am a Tennent at a property Ashtons are selling. I overheard the Viewing guide tell the buyer in not so many words that the neighbour will be happy when I move out. His reply was that it was the buyer who said this, even though you can hear the viewing guide saying it. I complained to the Branch Manager Joe Wilkes, this is the reply I received. " I am sorry for any distress caused but as my mother used to say, ‘sticks and stones may break our bones but words can never hurt me.’ I hope that you are able to get over this quickly." If Mr. Wilkes watched or even listened to the news, he should realise that name calling does more than break bones.

My experience with Ashtons was far from positive, and unless significant changes are made, I won't be using their services again. The agents I dealt with were unprofessional and disinterested during both the move-in and move-out processes. Even simple tasks, like getting my name correct in emails, proved to be a challenge. The move-in process was needlessly stressful. Communication during the application process was consistently poor, with long delays before receiving updates or actions from Ashtons. I often had to follow up via email. Documents were frequently not sent or sent to the wrong email, causing confusion and further delays. On move-in day, things didn't improve. Ashtons failed to provide the keypad combination for the front door when handing over the keys. The apartment was still being cleaned during the move-in, forcing the removals team to work around it. The check-in inventory was taken at the same time, rendering many photos useless as surfaces were covered in cleaning products. I never received a copy of this inventory. Communication issues extended to interactions between Ashtons and the landlord, leading to conflicting information on initial payments. This created a rocky start between myself and the landlord over 'missing' payments. The lack of communication persisted, resulting in my deposit not being properly protected during my tenancy. Ashtons showed a shocking level of disregard for this issue, placing full responsibility on the landlord and refusing to address it. I was stunned that a professional lettings company had no checks in place for the legal requirements of their landlords. As a tenant of Ashtons, it's unsettling to know that you're not guaranteed protection by them. When I raised the deposit issue with Ashtons, their stance was clear – they prioritize landlords over tenants. They downplayed the significance of the unprotected deposit and the landlord's threats of unlawful deductions. They continued working with the landlord despite this. Seeking advice from Ashtons proved futile; they discouraged pursuing legal action for compensation, falsely claiming tenants don't win against landlords. Their attempts to manipulate me into feeling wrong for challenging the landlord were particularly disheartening. The move-out process lacked proper communication from the team. However, I appreciated Ashtons' effort to minimize disruption during viewings for the next tenant by organizing them all on one day. Ashtons must reevaluate their approach to tenants and acknowledge the serious matters they need to take responsibility for. At the very least, improved communication is essential. Tenants should be kept informed about Ashtons' role in the tenancy, rather than having their name in all communications and contracts, only to disappear when issues arise.