We have used Ashtons for both a purchase (previously)and a sale (recently). During our recent sale they helped negotiate a fluctuating chain of events by ensuring the lines of communication remained open between all parties. A stressful process, at the best of times, they were always on hand to address concerns between both us, as vendors and our purchasers. The whole team were supportive, especially Rebecca , both pre and post sale.PositiveResponsiveness, Professionalism

Very nice and helpful when we were buying our first home. I would use them again, as other realtors in Harpenden were not as helpful.

Good quality estate agents

I worked with Neil Facer in the Harpenden office to sell a 2-bed apartment during 2006-2007. It took about a year from start to finish - not because of Neil but the post-Brexit lull and the glut of apartments on the market. We had several viewings but didn't always get feedback on each one, which would have been helpful. Neil did have a couple of tough and candid conversations with me concerning the real property picture and realistic property valuations. Tough to hear, but acting on the advice and reducing the price did lead to a sale. If you want an estate agent to show you the facts and tell you the truth, then Neil is your man. He didn't give up.

Customer service of some staff was very good however the focus is so much on landlord not the tenant

Put up a 'For Sale' board in my garden instead of my neighbours!!!🙃 …

They felt different to start, but by the end I felt they were taking us over the coals for more money without any evidence of changes to the other offers. Have since heard some very rough reviews about them from other buyers.

We recently made the difficult decision to withdraw from the purchase of a property marketed through Ashtons. This decision came after we commissioned a full building survey and an in-depth report into local planning, environmental, and …