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Martin & Co Guildford

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Incompetent estate agent. PLEASE AVOID THEM. When you finish your tenancy agreement they will want to deduct money for PETTY THINGS. If there is dust inside the radiator they will charge you. We cleaned the house thoroughly and then brought in a professional cleaning company to satify the estate agent and THEY STILL DEDUCT £300 for cleaning from your deposit.NegativeResponsiveness, Quality, Professionalism, Value

Reply from agent

Thank you for your review however you have not really explained why you have decided to give your review so just so that the facts are clear. We explained to you when we met at our offices, prior to the end of your tenancy, that we would await the check-out report to assess the level of cleanliness of the property. The inventory clerk stated in her general overview “The tenants have tried to clean the property themselves and it is presented in an orderly fashion but has not been cleaned to a good or satisfactory standard. Dust remains throughout the property to skirtings, doors, picture rails and radiators etc. The paintwork and upvc on doors and window frames is dirty and marked. Appliances have not been adequately cleaned, nor carpets steam cleaned. General cleaning oversights remain in the bathroom and kitchen.” In addition, food had been left in the freezer which had to be cleared and defrosted before it could be cleaned. If you did employ a cleaning company (we have seen no evidence) we would suggest you approach them with a copy of the check-out report and request a refund. At the meeting we also explained that we cannot deduct anything from your deposit but can request deductions to be made. We had the property cleaned to the standard that we expected and have requested payment of the cost from your deposit. As is your right, you have disputed that cost and it will be for the deposit scheme arbitrator to look at the facts and decide whether our claim is reasonable, which again we made clear at the meeting. We will accept whatever decision is made.

1.00 /5

Incompetent estate agent. PLEASE AVOID THEM. When you finish your tenancy agreement they will want to deduct money for PETTY THINGS. If there is dust inside the radiator they will charge you. We cleaned the house thoroughly and then brought in a professional cleaning company to satify the estate agent and THEY STILL DEDUCT £300 for cleaning from your deposit.NegativeResponsiveness, Quality, Professionalism, Value

1.00 /5

House was dirty when we first took it.NegativeResponsiveness, Quality, Professionalism, Value

Reply from agent

I cannot find any record of you having been a client of ours so I am not sure what property you are reviewing to unless you are posting on fake review on behalf of Yusif Abas.

1.00 /5

SHAME ON THIS COMPANY - I moved into a property in guildford a year ago and from day one i reported a broken shower, 3 plumbers later and 3 different confirmations that the shower is broken yet no shower. I also have a gaping hole at the …

1.00 /5

DO NOT USE THIS COMPANY, RUDE, UNPROFESSIONAL, FULL OF FALSE HOPE AND PROMISES.

1.00 /5

Awful customer service.

Reply from agent

Thank you for taking the time to post a review but it would be helpful to know why as you have not been in touch with us and you have not explained what was awful.

1.00 /5

Unacceptable service. I had to come all the way from London to Guildford to see the property and few hours before the appointment I called the office and agent told me that they forgot to send me a cancellation email and that the property has been let.

Reply from agent

Thank you for your review, however my colleague did call you this morning before 9am and left you a voicemail to explain that the property had been let. On the basis that the viewing was at 11am we did our best to inform you in as much time as possible to save you a journey. I am sorry that you missed the call and did not pick up your voicemail but I am not sure that we could have done more than we did.

1.00 /5

punch of Liars !

1.00 /5

Estate agents didn't even give me more information on the property I was interested in. Found out a week later someone had already made an offer on the property. Don't go to these estate agents, especially if you're a student.

1.00 /5

THING TWICE BEFORE USING THEIR SERVICES! Not professional at all, I live in a property managed by them and the house is not in a proper condition at all, contrary to what we have signed for in the contract. For example, the garden is not maintained as it was supposed to be. The shower is broken and is taking them more than a month to fix it! The whole house (especially the curtains) should have been professionally cleaned prior to our moving in but they were rather not and there are many other responsibilities which have not been met! THING TWICE BEFORE USING THEIR SERVICES!

Contact details
Sales Phone:

01483 604785

Opening hours

Unknown

Address

St. Marys House, 59A Quarry St, Guildford, Surrey, GU1 3UA, UK, GU1

About

We specialise in residential lettings and property management in Guildford, Godalming, Cranleigh and the surrounding areas - providing specialist advice and guidance across all areas of the property market. Martin & Co Guildford has expert on-the-ground knowledge of the local area. The team enjoy the constant reward of finding people their house to rent, and are passionate about exceptional customer service. Guildford offers countryside walks, rivers and cycle routes and is an ideal location for families. Its excellent road and rail links to London also make it popular with commuters who want to live in the country and travel to the capital for work. If you are looking for a house to rent in or around Guildford or you would like a valuation, please do get in touch with a member of our dedicated team. For all property enquiries please call Martin & Co Guildford on 01483 604785

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