Thank you for your review however you have not really explained why you have decided to give your review so just so that the facts are clear. We explained to you when we met at our offices, prior to the end of your tenancy, that we would await the check-out report to assess the level of cleanliness of the property. The inventory clerk stated in her general overview “The tenants have tried to clean the property themselves and it is presented in an orderly fashion but has not been cleaned to a good or satisfactory standard. Dust remains throughout the property to skirtings, doors, picture rails and radiators etc. The paintwork and upvc on doors and window frames is dirty and marked. Appliances have not been adequately cleaned, nor carpets steam cleaned. General cleaning oversights remain in the bathroom and kitchen.” In addition, food had been left in the freezer which had to be cleared and defrosted before it could be cleaned. If you did employ a cleaning company (we have seen no evidence) we would suggest you approach them with a copy of the check-out report and request a refund. At the meeting we also explained that we cannot deduct anything from your deposit but can request deductions to be made. We had the property cleaned to the standard that we expected and have requested payment of the cost from your deposit. As is your right, you have disputed that cost and it will be for the deposit scheme arbitrator to look at the facts and decide whether our claim is reasonable, which again we made clear at the meeting. We will accept whatever decision is made.