Dealing with Doug at DDM has been one of the worst customer service experiences I have ever encountered in any industry. Despite numerous attempts to reach him via telephone and email, he has completely ghosted me—failing to return calls or acknowledge my last six emails.

Our experience with this agency was extremely disappointing and stressful. We met the stated income requirements, provided all requested documents, including payslips, bank statements, and an NHS contract, and paid a holding deposit in good faith. Despite this, our application was later declined due to their internal referencing system and affordability criteria. We were particularly concerned that my wife’s verified income was disregarded simply because she was on maternity leave, which felt unfair and discriminatory. We were also told that my zero-hour contract meant our income could not be verified, even though full evidence was provided. To make matters worse, the agency refused to refund our holding deposit, despite their own agreement stating that a refund is due when references are insufficient but information is accurate. This caused us significant financial loss and emotional distress, especially as we have a newborn baby and were relying on this move. Communication was poor, and our concerns were repeatedly dismissed. I would advise others to be very cautious before paying a holding deposit to this agency and to ensure you fully understand how your application will be assessed.

they copied my Rightmove listings and used the pictures and description without my approval to make it look that property was available on their website when it wasnt. Shocking behaviour. so people enquire about a property when Movebuble cat even show them the property because they are not the agent for it

Doesnt do much

Website is not working for couple of days now.

Doesn't exist anymore

It all started well enough with DDM but then abruptly went downhill. I made an enquiry into a property they have for sale online and I was called back within a few hours by a friendly lady to arrange a date and time, I provisionally said yes to what she had available however explicitly said that I would need to confirm with my partner as she has lots of meetings at work and would need to make sure she was available, this didn’t seem to be a problem. I since tried to call back for around 4 days however no one picked up the phone until today when I had the misfortune of speaking to an extremely rude female member of staff. I told her which property I was calling about to which she replied in a very disinterested manner “right….ok” and that I wanted to confirm the appointment to which she snapped back at me “hang on whilst I get the diary!!” Then proceeded to tell me again in a very abrupt manner “well it’s already confirmed!” Which shouldn’t be the case as I was very explicit that I needed to check first! We’ve cancelled the appointment now as we don’t want to deal with DDM. If you’re buying, selling, renting or a landlord I’d certainly consider using other agents as you won’t get anywhere with this lot.

After finishing my affairs with this agency they are still holding my deposit even if the landlord has agreed to have it released over a week ago and the expected date given by the agency has passed. No one is taking responsibility for it, the Grimsby office will pass it to their Scunthorpe branch, where Aaron is not replying to his emails and Lynne who actually is supposed to help me with this according to the Grimsby branch manager tells me to wait for Aaron to reply. Everyone is passing the ball, no one takes ownership of problems and lack of proactiveness. Guess I'll have to involve my solicitor to get back what's mine. Stay away from them if you want to get your deposit back!