Dealing with Doug at DDM has been one of the worst customer service experiences I have ever encountered in any industry. Despite numerous attempts to reach him via telephone and email, he has completely ghosted me—failing to return calls or acknowledge my last six emails.
Reply from DDM Residential Grimsby: Dear Joe,
We are sorry to read your review, although we do not believe it accurately reflects the communication or service provided by our team or Doug.
Our records show that several members of staff spoke with you and explained that, before a sale could be formally agreed or the property marked as under offer, we required the standard documentation, including satisfactory proof of funds, completion of the necessary anti-money laundering checks and confirmation of solicitor details.
These requirements form part of our legal and regulatory obligations and were also important to the seller, who had instructed us to continue marketing the property until the necessary checks and documentation had been completed.
We are satisfied that our team acted appropriately, communicated the requirements and followed both the seller’s instructions and our compliance obligations throughout.
We would be happy to discuss any remaining concerns with you privately.
Doug Webster
Mike Blacknell
Diane Soady
