L&L have a house to sell. Phoned last week, Robinson Michael & Jackson as we have contacted them in the past and the reviews were good. Nikki was helpful on the phone. People were out, but Andy phoned, 30th Aug. Showed no interest in what I was telling him. "We are very busy", OK. He could "fit me in" in passing Wed 4th. Said I'd phone back, thinking "Never". But I did phone back on Wed. Spoke to another person who said Friday 6th was out but "perhaps" Sat 7th was possible. I said Wed 11th? Ah than depend on a Mr X and a Mrs Y calling him back. OK - he'd email me when it was clear. He never did. Politer, but no interest. Well - L&L has no interest either.

Not happy with my recent experience of driving 2 hours to the viewing, only to find out when I got there that someone had might a considerably high offer on the place of interest. It would have been nice to be told that an offer had been made in advance, especially as we did not even get the first viewing, because it was outside of my budget and we were left very disappointed. Won't be using them again because of this which is a shame, as I think tenants aren't chosen on merit, but on how much money they can offer. I think that it should have been made clear that higher offers were being taken from the get go otherwise I would not have shown interest and spent all that time travelling there. No follow up made either to see if we were interested.

AVOID AT ALL COSTS – Robinson Jackson is a Disgrace! My experience with Robinson Jackson has been appalling. For over two years, I endured serious heating and hot water failures, freezing temperatures as low as -1°C, and dangerous electrical hazards—all while they ignored my reports and gaslit me. Their chosen plumber repeatedly failed to show up, with zero communication. Forcing me to take over 20 days off work, only for him to make things worse or not turn up at all. The landlord even cancelled an emergency plumber during -1°c internal temperatures, just to cut costs. After I finally complained, I was issued a retaliatory Section 21 eviction within hours. Throughout my whole tenancy I was met with relentlessly unprofessional behaviour and have been outrightly insulted on many occasions by the workers of this rather large company. I genuinely cannot belive how I have been treated. Not even once missing a payment!? They lied, falsely claiming I had refused access, when in reality, I had done everything possible to accommodate their incompetence. The airing cupboard nearly caught fire twice due to electrical failures they knew about. Instead of fixing it, the landlord dangerously bypassed the fuse box rather than spending money on a proper repair. They breached UK GDPR laws by failing to provide full records in response to my Subject Access Request (SAR)—I am now escalating this to the ICO. They stole money from me, eventually refunding the £4,600 but then insulting me with a pathetic £250-£500 "compensation" offer, despite my thousands in financial losses and huge energy bills, for heating i wasn't even getting!? Even after I moved out, they failed to contact me about my deposit or keys, forcing me to chase them and waste even more of my time!? If you value your time, safety, and money, stay FAR away from Robinson Jackson. Their disregard for tenant rights, dishonesty, and negligence is shocking. They are the WORST letting agent I have ever encountered.

Called yesterday, asked Ellie to give me 30 seconds so I can go in doors so she can hear me better. She put me on hold without warning and left me on hold. I hung up after waiting and called back today. When asking why I was put on hold without any notice she replied "I don't know, office was busy". I tried to ignore and move onto information about the property but her tone and attitude implied she was not bothered to speak about the property I was interested in. Usually I don't make negative comments but rudeness is unacceptable. You're a salesperson... Sell.

Guess I was too forward to provide the initial review without having a physical view of the property, relying only on a virtual viewing. A deceitful edited video sent by one of your Lettings Agent which failed to capture all the flaws in the flat. It's been almost 4weeks since I moved in and none of the repairs I observed and notified your team accordingly are yet to be carried out. Rather your maintenance team kept ignoring mails. I don't know who should be held responsible for the delay, if it's your team or the Landlord?

This branch is rotten. They break the law, and do not conductt themselves well

I am leaving this review in response to a bad experience with this company. THrough my contact with this agent I experienced them to be dodgy. If you read the reviews you'll see two things: 1) lots of 5 start reviews from people who have just joined Google (all have one review, and that one review is for this agent) - are they dodgy reviews? 2) Aggressive/arrogant/dismissive responses to any criticism or complaint.

I rent a property through Robinson Michael and Jackson Gravesend, and based on my experience, I couldn't urge you more strongly to avoid renting through them. They are the friendliest people in the world during the sales process, taking your cash (funny that), but if you have a problem once you've moved in, it's a different story. Look at the photos attached, this is the condition of a rental property Robinson Michael and Jackson have no problem renting out. Of course, it wasn't in the listing photos. I was told at the viewing by someone called Hannah, that the landlord planned to repair the poor condition to the back door and lean-to, and of course, it never happened. When chasing up the repairs, I was then told this person no longer worked there. The oven was broken when we moved in, the boiler broke shortly after, and with each complaint, it was a nightmare to deal with the property management agency to get these issues resolved. It took months to get the oven replaced. The back door and lean-to of the property is unsafe and falling apart, and 8 months on it hasn't been repaired. I have had to chase property management about this issue more times than I can even remember, and every time it was basically "it's with the landlord". The landlord then refused to do any repairs, leaving me no choice but to report it to the council. The council are now forcing him to do the repairs. Our landlord is shady at best, and it brings the question of why Robinson Michael and Jackson are happy to do business with him. Property management would 'do their part' by 'requesting quotes', which the landlord then declines. One of their contractors showed up to the property unannounced and then shouted at me because I didn't allow the unarranged visit. The oven and boiler were repaired but not without painful pressing on the agency and landlord to resolve. There was one time where a lady on the phone at RMJ was helping me get in touch with property management for repairs, but they were on training, so she called a contractor herself for me, then for the privilege, wanted me to fill out a review for her... (for doing her job), as though she was doing me a favour. It's a joke. The property management has made numerous mistakes, and for a period would send me communications about property maintenance that was for another property. Their property management is awful. But hey, of course, it's all my fault! How dare I suggest the agency is to blame! The fact that I have had to live with this broken back door for 8 months is frankly disgusting and inexcusable. We can't even get contents insurance because of it. Everything I have written is 100% honest. Dealing with Robinson Michael and Jackson has caused me nothing but stress, upset and lost time. Please don't make the same mistake I did. Avoid renting from Robinson Michael and Jackson.

I was dissatisfied with the service received. Despite enquiring on a property as one of the first, and despite being promised an invitation to a viewing, it wasn’t until I chased it to find out viewings were already happening. Having expressed interest in a couple other properties, and after a few unanswered voicemails, we decided it was not worthwhile chasing an agency that does not keep to its word. Thankfully we’ve now found our ideal home with an attentive and professional agency!

Lily comes to your house and promises the world and then doesn't deliver. There are some staff here who are good at what they do but through the whole process due diligence wasn't followed, often we the paying customer had to chase up forms and contracts required as they did not. They need to keep being chased as after the sold sign goes up that is not the end of the sale and do not communicate with their other branches! If I could have paid them what they were worth rather than the amount required it would have been half what was paid, as value did not match service received