In a time when every business is crying out for help, the last thing you would expect to feel is unwelcome, uncomfortable and encounter compromised professionalism when looking to support a local business. This was the case with Robinson Michael & Jackson Gravesend Estate Agents on Saturday afternoon on 06/06/2020. Having being dismissed in such a way, I actually thought that this is the case as per the corona situation. How wrong was I, my partner went to another estate agent and had the best world class treatment one wishes and hopes to get all the time, especially when you are going to spend your hard earned money. Two contrasting cases one which left a bad taste and the other, a template of what customer service is. Robinson Michael & Jackson Gravesend Estate Agents you really need to work on your customer care and delivery.NegativeProfessionalism

I have tried to sell my property through this company for over 19 weeks but still not sold which I can’t blame them for it, it’s the market. so I decided to take it off the market but then when I called up I spoken to the branch Partner Andy as soon as I broke the news to him he nearly attacked me through the phone was really rude was telling me he is very upset because I’m taking the business away from him I got so scared that I had to start recording the phone calls because I could not believe how you was speaking to me I am now very disappointed I will never be dealing with this gentle and again he just need is mentality.

Asked you to come and value my property to see of there was enough equity in it for me to sell, was told that the flat next door (that you aren't marketing) is worth x, so mine must be worth y? So in a very nice way, you won't value unless I am sure that I want to sell? I'll take my business elsewhere.