Alex, we are very sorry to receive your 1 star rating. I understand you spoke with my colleague as unfortunately the property you had booked a viewing for had subsequently let and therefore the viewing was cancelled. We have a high volume of booked viewings but if the Landlord decides to accept an application, then unfortunately we do have to proceed with cancelling all other viewings booked. You will remain on our database to be notified immediately of any changes with the property and new properties coming available. We very hope much we can assist you with finding a suitable property. Many thanks Carly French, Grantham Branch Manager

We are very sorry Muktamala that you have been dissatisfied with the service provided. We can confirm that the property in question has been let, an application has been accepted by the landlord and the holding fee paid by the applicant accepted, but the advertisement was not amended to let agreed due to time constraints. We merely do not wish to waste anyone's time in viewing a property that is already under application. The advertisement will be changed with immediate effect today to let agreed. We did advise in the cancellation correspondence that if there are any other properties that you are interested in, please don't hesitate to contact us. We hope this clarifies matters.

Karl, we are disappointed that you have not been satisfied with the service provided. We have attempted to resolve issues on several occasions but communication has remained problematic. We wish you the very best for the future and will use your comments and feedback to improve our services to our clients.

Further to your telephone conversation with Rita, please can you remove this review as it DOES NOT relate to the Belvoir Grantham office. Your concern is with another Belvoir office, not Grantham.

We are very sorry to hear you are disappointed with the service provided. We note your postcode as LE14 which is not covered by our Grantham Branch. Please can you reach out to us on 01476 542100 or alternatively email carly.french@belvoir.co.uk so we can confirm for definite and advise the correct office.

We regret to hear of your negative experience but we would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at your earliest convenience and we will do our best to assist you further. We can be contacted on 01476 542100 or carly.french@belvoir.co.uk. Kind regards, Carly French Grantham Branch Manager

We are very sorry to have cancelled the viewing at short notice. We appreciate the difficult circumstances you are under by taking a day off work for the viewing. It was in no way our intention to cause any inconvenience, we had received instruction from our Landlord to cancel all viewings booked for today due to a let being agreed. We felt it prudent to make all applicants aware of this at our earliest opportunity today rather than waste people's time in viewing the property. Your details are on a back up list for the property and you will be contacted as priority if the application does not proceed. We would very much like the opportunity to turn the situation around for you and find you an alternative property. We have taken your comments seriously and will use them to refine our service. Once again, we apologise for the inconvenience caused.

We are very sorry to have cancelled the viewing at short notice. We appreciate the difficult circumstances you are under by taking a day off work for the viewing. It was in no way our intention to cause any inconvenience, we had received instruction from our Landlord to cancel all viewings booked for today due to a let being agreed. We felt it prudent to make all applicants aware of this at our earliest opportunity today rather than waste people\'s time in viewing the property. Your details are on a back up list for the property and you will be contacted as priority if the application does not proceed. We would very much like the opportunity to turn the situation around for you and find you an alternative property. We have taken your comments seriously and will use them to refine our service. Once again, we apologise for the inconvenience caused.

Thank you for your review, we are very sorry to hear of your comments but appreciate your feedback as this helps us refine our service to our Clients. We are looking into these issues and hope to resolve it promptly and accurately for you.