Thank you for your feedback Lyn, it is much appreciated. We currently have a temp working in the Grantham Branch of whom you may have spoke to, for the interim period until a new Senior staff member joins the team at the end of the month. We have a team of 8 at the Grantham Branch therefore there are other more experienced staff members that can assist you further if required. Please do not hesitate to reach out if we are able to help you further to myself as Branch Manager - carly.french@belvoir.co.uk, 01476 542100. We value your feedback and wish to do our best to turn the situation around for you. Many thanks Carly French

Thank you for taking the time to review our service. We are keen to see how we can improve our service to meet your expectations so please do reach out to us by telephone 01476 542100 or by email carly.french@belvoir.co.uk to discuss this further and provide feedback. Many thanks. Carly French Grantham Branch Manager

Thank you Ann for reviewing Belvoir Grantham. We would like to understand more about the service received to improve our service offered. Your feedback is greatly appreciated if you can reach out to grantham@belvoir.co.uk. Many thanks.

Thank you so much Susan for taking the time to review our service, your comments are greatly appreciated to help improve our service to our Clients. Although we have an option for viewings to be booked online and this is the preference as it means applicants can book their own viewing times to suit them, team members can assist with booking viewings as and when required if applicants are not familiar or comfortable with this process. Our application process is also conducted online for speed however team members can assist with completing information required if applicants are struggling. The online processes have been paramount to continuing to run our business with the national COVID-19 pandemic. The team are there to help and assist when necessary and will go the extra mile given the opportunity. We hope we can turn the situation around for you.

We regret to hear of your negative experience but we would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at your earliest convenience and we will do our best to assist you further. We can be contacted on 01476 542100 or carly.french@belvoir.co.uk. Kind regards, Carly French Grantham Branch Manager

Nick thank you for taking the time to review our service. We would like to understand how the Grantham team could better our service to you. Your feedback is appreciated so please do reach out to Carly French, Grantham Branch Manager 01476 542100 / carly.french@belvoir.co.uk. Many thanks.

Catherine, we are disappointed that you are not satisfied with our service however we can fully assure you that a contractor has been instructed and is being chased regularly and you will continue to be kept fully updated on both matters. We apologise for the inconvenience caused, and will work to ensure all the above issues are resolved at the earliest opportunity. Many thanks.