Update: If you are a landlord please stay away from this company by all means necessary. Tenants who have occupied my property left it dirty, damaged and in a state requiring repair. This has even been documented by Belvoir during the end tenancy inspection. I have raised this with Belvoir. Today I spoke to Safe Deposits Scotland, as Belvoir do not communicate with me. I was told that Belvoir have not been in contact with SDS at all and if they do not contact them by tomorrow, tenants will get full deposit back and I will be out of pocket (having spend a lot of money fixing the damage). I have therefore called Kevin at Belvoir who blatantly lied to me on the phone, first claiming they were in touch with SDS then telling me he has only been dealing with the tenant. Basically Belvoir is running a scam on me. They have failed to carry out any inspections during the tenancy and allowed the flat to be left in quite a state and now trying to mess me about even further by sheer wilful negligence. Avoid them at all cost. Belvoir Estate Agents should be avoided at all costs. The communication provided by the staff members can be described as unhelpful and hostile - when one is actually able to get in contact with them at all as more often than not calls go to automated message that doesn't allow leaving a voicemail. The agency was meant to hand in notice to my tenants as instructed by me via email. They haven't done it for a month. I have found this out a month later when I called to check in. Now towards the end of the tenancy they are misinforming the tenant and causing delay with the tenant moving out, which has now resulted in me being unable to sell this flat and get a new mortgage.