Thank you for the review and recommendation Nicholas.

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Thank you for the review Helen.

Thank you for the review Rebecca, this is great feedback and usual for team training. Appreciate you taking the time to write it.

Thank you for the review Lou.

Good Afternoon Nicholas, Thank you for taking the time to speak with me earlier, I truly appreciate your honesty and understand your frustration with the situation. I hope I was able to clarify that we must operate professionally and within the guidelines that govern our industry. While I completely agree it’s frustrating when things like this happen, I want to reassure you that we acted properly and in line with our obligations. You’re right in noting that auction can sometimes provide a more secure route to purchase, particularly when looking to avoid similar issues in the future. However, it’s important to be aware that the auction process often requires a financial commitment prior to the exchange of contracts and may not be suitable in all cases. With private treaty sales in England, unfortunately, the transaction is not legally binding until contracts are exchanged. That’s why we requested that you instruct a solicitor, it enables us to issue the memorandum of sale and initiate the legal process. Without this step, the purchase cannot progress towards a binding agreement. I completely understand that your comments came from a place of disappointment. I hope, in time, you’ll see that DDM Residential acted with professionalism throughout. Should a suitable property become available, we’d be very pleased to support you with your next purchase. Please don’t hesitate to contact me directly if you have any questions or if there's anything we can do to assist moving forward. Best Regards Craig Stones Regional Director

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