Absolutely terrible. They bullied my tenant (she was in tears after one phone call from their agent), email after email goes unanswered and you are really left wondering what on earth they do to deserve payment. They didn't even tell me that the tenant's contract had expired. They paid a contractor to undertake works on the property and then did pretty much nothing to hold the contractor accountable for the works. I'm now in dispute to get my money back since the contractor has not carried out the works that Daisy Lets paid them and am getting next to no support from this unprofessional bunch.NegativeResponsiveness, Quality, Professionalism, Value

Avoid at all costs. Single worst agents I have experienced in London and I thought I had seen bad professionals previously. We should have known from day 1 when we moved into a property where previous tenants were told they had to move out the following week - Daisy Lets had messed up the dates in communication. They charged us hundreds of pounds of illegal fees for changes in the contracts (legally capped at £50 for tenants). I would raise a complaint with the property ombudsman now we've moved out but actually can't find them listed there..?! The dodginess is endless. Wasted so many hours trying to communicate with them and ended up moving out of a house that was perfectly fine simply because none of us wanted to continue dealing with the estate agents.

Absolute disgrace of an agency. Avoid at all costs to rent with them! We multiple issues in our flat that were never/badly taken care of, despite us making many complaints: mould that caused a allergic asthma, broken windows, blocked front door, broken door handles on several doors in the flat, broken water pump, water leaks to the floor downstairs... just to name a few. Our pleas to lower the rent during the first lockdown were simply ignored... oh and did I say that our deposit wasn‘t returned until 2 months after we had moved out, after they tried to blame some of issues in the flat on us? Do yourself the favour and avoid these highly unprofessional people. Btw @ Daisy’s, saying „I‘m sorry you feel this way“ is not how you take accountability or apologise to someone...

I definitely would not recommend Daisy Lets to anyone. Nella was very good at communicating before I moved into my flat with my partner. However, ever since we moved in, the communication with Collette has been shocking. We moved in on the 14th August and there were multiple issues. We even had to get a second key cut ourselves. We keep emailing to chase about getting problems sorted (broken bed, missing bike shed key, broken blinds etc). These issues have been outstanding ever since we moved in and we have no idea when they'll be resolved. I think we'll have to resort to visiting Daisy Lets in-person. We've also had a major issue with the parking - free allocated parking was advertised with the flat but due to previous tenants losing the permits and a new permit not being ordered for us, we ended up with a parking ticket.

Dubious stains on my freshly steamed sofa along with sushi rice and sesame seeds. Coffee cup stains and footprints on the furniture, finger prints on the freshly painted walls. Oh and after 4 months they still haven't managed to let the property 🤦 Couldn't close a fire door, don't bother. Had a great working relationship with the previous owners and the new sales manager couldn't help but slag them off at every opportunity.Failed to have the emotional intelligence to realise the only reason they obtained my custom was because of the exceptional service of their predecessors. Over promise and under deliver. Expectation management zero. So many alarm bells at every stage of the failed process; I only have myself to blame for not pulling the plug sooner. Do yourself a favour.