Evicted over Christmas and new years under a landlords lie. Informed the landlord was selling the property due to rising tax costs, then to … More

Evicted over Christmas and new years under a landlords lie. Informed the landlord was selling the property due to rising tax costs, then to see the property back up for rent at a higher price. Check out was waived as the property was being redeveloped. Then to recieve emails 2 months later demanding more money to remove rubbish at the property that wasn't ours. To see the house listed empty and tidy this was an attempt of the landlord to make more money from us. The photos were also new as they had our lampshades and curtains present, and the property was spotless with no rubbish left. The property doesn't have the correct HMO license for the amount of tenants. Boiler was broken the entire time and they wouldn't install a new one, simply paid the cheapest option to have a power flush... which did nothing. Temperatures below the liveable temp, 2 bedrooms located within these dangerous living conditions Due to leaving our tenancy early under a lie. We had to pay extra for cancelling subscriptions

Update: LANDLORDS BEWARE. Appalling, negligent company. In recent news, my property has suffered a leak and this has broken all overhead lighting. Tenants have been complaining to the agency for several weeks and I have only been made aware as the tenants managed to contact me directly after getting my number from a neighbour. The manager's response to my review below is inaccurate and misleading. Stuart has not taken responsibility for his firm's ongoing negligence. The agency have consistently neglected to communicate damage to my property, and neglected to rectify damage. I have also found out there was a leak in summer 2023 I was never made aware of – the hallway has been an eyesore ever since, with the tenants requests for action being ignored. Further, the agency also let the tenancy agreement lapse for a period before renewning, posting great risk to myself. Abysmal. - As a landlord, I am having a terrible experience using Daisy Lets for property management on my tenanted flat. The property manager goes weeks and sometimes months before replying to emails – which need to be chased. This has been the case for several years. Inspections happen months late, and not as frequently as advertised. They sent my tenants a contract with the monthly rent listed as £0 – until I flagged this error. I have also recently received a circa £1k invoice for boarding up a window (which should be an approx £150 job) – when no quote was shared. The pm threatened via email to – illegally – dock this from the next month's rental payment. The director called me 5 days ago and promised to put a different property manager onto my account, however I've received zero contact from the agency since. Meanwhile, I believe my tenants are experiencing ongoing issues and I have no peace of mind that these have been – or are being – resolved. I have attempted to make contact with the director multiple times, however there is only a centralised answering service in place and I can only assume messages are being ignored and/or intercepted. The receptionists on the answering service have advised this is likely the case. I am at my wit's end and if this situation isn't turned around soon I will need to make a formal complaint to the ombudsman.

Absolute hell trying to get my money back from my deposit. No answer from the agency or the landlord. Extremely unhelpful and upsetting.

Consistently poor service throughout. Edit: The comment left on this review by Daisylets is not related to my decision to leave a one star review. There were several inexcusable failings on the part of Daisylets at the end of my tenancy.

I have booked and confirmed a viewing with Rebecca, and no one has shown up. We rushed from work to see a property, we got very wet on a very cold and rainy weather. No one showed up, I tried to contact her with no luck or answer.

Not serious about getting houses off the market. I had received an email after enquiring about a viewing. I received a second email cancelling the first date I was meant to attend. Viewing was rescheduled 12 days later with time. On the day I had even called to confirm if the agent was still attending or even remembered. Apparently they couldn’t find my name or email when I gave details, screenshots, names, times & dates. Agent still agreed to proceed to meet for viewing but never turned up, I didn’t get a phone call and the office phone was ringing out when I rang. Complete waste of time and travel. Costs.

We let our property through Daisylets. They are the worst agents we have encountered. The tenants kept all kinds of animals in the house and garden (snakes, meerkats, mice and dogs). Daisylets were supposed to visit the property regularly to ensure the house was taken good care of by the tenants. Unfortunately, they only visited once in 6 years. These dodgy tenants have now left and the property was left in a very bad condition. They left their belongings that they did not want in the property: dirty clothes in a wardrobe, dirty buckets on top of the shed, The attic is completely filled with cages of different sizes. Furthermore, the doors of the rooms upstairs were painted black. Some doors downstairs were missing. The carpets were full of animal urine. Just to name a few... It has been absolute hell to get some money (at least the amount of tenants' deposit) to get the house cleaned and throw their rubbish in a skip. In the end we did not even get the whole amount of the deposit. We would never recommend this estate agent to anyone. They may seem friendly and helpful at the beginning but not later on...

Avoid this agency as tenant/landlord for lettings. Had them as a tenant for 10 years. They will do as little as possible going to the extend to ignore emails and calls. - When leaving the property, II had to send 15 emails over 2 months to retrieve the money that they owed me (and this wasn't even the deposit). They replied maybe to 1 email out of 3 at best. - They sent electricians with no notification and gave them the keys which they used in an early morning, in a middle of covid restrictions on top of that. When nicely asking them about that by email in order to understand, of course Daisylets just ignored the conversation - They now have a third party call center which mean you can get them over the phone unless they feel like calling you back - The list is long.. I am not sure how cost effective they are but as landlord, avoid them anyways! As tenant, if you are stuck with them, my advice is to develop a relationship with the landlord in case your issue become too critical. (note that I posted my previous comment with the wrong account and had to remove and repost it.. please do not hesitate to post back your answer which I will be pleased to answer..)NegativeResponsiveness, Quality, Professionalism