Dear Sir/Madam, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Relations Team

Hi Mr Gilley we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Fleet office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact us via email customerrelations@lrg.co.uk. Mandy Klopper – Customer Relations Team

Hi Bengt, It’s really important to us that 5* service and communication is provided to our customers at all times as want to deliver the best possible experience but really regret you feel haven’t received this from us. We understand that since receiving this review that Deborah from the Fleet office has been in touch with you to provide clarity to you surrounding the rent and to offer her apologies. Please feel free to contact us on 01344753104 or email us at customerrelations@lrg.co.uk should you require any further assistance. Many Thanks Esther Romans

Hi Steve, Our apologies we haven't been able to respond to this sooner. We're disappointed that you haven't been satisfied with the experience you've had with us. Could you please contact me directly on 01344758596 or write to me at jgilliland@romans.co.uk with additional details so I can take a look into this for you? Kind Regards, Joe, Romans

Hi Jonathan, we’re sorry to hear that you are dissatisfied by the service you have received from us here at Romans, we set very high standards for ourselves and take it very seriously when these are not met. We understand the importance of … More

Hi Frazer, we’re really sorry to read that you’ve been unhappy with the experience you’ve had with us and our team at Fleet when attempting to view a property. We consistently strive for exceptional service and it’s a shame to hear you … More

Hi Danny, we're saddened to see that our team in Fleet have received a low star rating. if you could provide more information to us this will give us the chance to see what went wrong, if there is anything we can do to improve your experience and where necessary we can refine our services moving forward. Please either reach out to me via email at jgilliland@romans.co.uk or contact me on 01344758596 as i'd be more than happy to discuss this with you. Kind Regards, Romans