Hi Danny, we're saddened to see that our team in Fleet have received a low star rating. if you could provide more information to us this will give us the chance to see what went wrong, if there is anything we can do to improve your experience and where necessary we can refine our services moving forward. Please either reach out to me via email at jgilliland@romans.co.uk or contact me on 01344758596 as i'd be more than happy to discuss this with you. Kind Regards, Romans

Hi Frazer, we’re really sorry to read that you’ve been unhappy with the experience you’ve had with us and our team at Fleet when attempting to view a property. We consistently strive for exceptional service and it’s a shame to hear you didn’t receive this from us on this occasion. I’ve had the opportunity to speak with Jodie Lees the Lettings Manager at Fleet about your comments, she’s informed me that you had 3 viewings with us booked for Monday, 1 of them was let prior to the appointment and sadly one we were unable to gain access to from the current tenant meaning two of the appointments had to be cancelled. Jodie has stated that before the appointments the team tried to call you using the number we had registered on the system to make you aware but mentioned that they couldn’t get hold of you so they left a voicemail, sent a text message asking for you to confirm if you were happy just to see the one and sent an email also advising of this. When you called in to advise you were outside one of the properties, the team immediately offered to come down and meet with you but I understand you then changed your mind about viewing the property. We can appreciate why you’d be dissatisfied because of the appointments being cancelled especially after taking time off work and would like to offer our apologies for any inconvenience caused because of this. We’d obviously like to try and turn your experience with us around and would be happy to help moving forward in your property search, should you wish to discuss this further or need any other assistance then please contact Jodie Lees on 01252 743 733. Kind Regards, Romans

Hi Bengt, It’s really important to us that 5* service and communication is provided to our customers at all times as want to deliver the best possible experience but really regret you feel haven’t received this from us. We understand that since receiving this review that Deborah from the Fleet office has been in touch with you to provide clarity to you surrounding the rent and to offer her apologies. Please feel free to contact us on 01344753104 or email us at customerrelations@lrg.co.uk should you require any further assistance. Many Thanks Esther Romans

Hi Steve, Our apologies we haven't been able to respond to this sooner. We're disappointed that you haven't been satisfied with the experience you've had with us. Could you please contact me directly on 01344758596 or write to me at jgilliland@romans.co.uk with additional details so I can take a look into this for you? Kind Regards, Joe, Romans

Hi Jonathan, we’re sorry to hear that you are dissatisfied by the service you have received from us here at Romans, we set very high standards for ourselves and take it very seriously when these are not met. We understand the importance of providing a high level of service to our customers and believe that when any issues arise that through the use of effective communication we are able to swiftly address these and alleviate any concerns. Our team always try to be contactable for our customers both over the phone and via email, we expect that issues raised with the team will be addressed within a timely manner and that any calls which are missed or messages left be returned at the earliest opportunity but are saddened to hear that this has not been the case throughout your dealings with us and would like to offer our apologies for any disappointment caused because of this. We would like the opportunity to discuss this with you and if you are willing to do so then please reach out to us at 01344758596 so we can hopefully turn your experience with us into a more positive one. Kind Regards, Romans