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Romans

257 Fleet Road, Fleet, Hampshire, GU51 3QW, South East, UK, GU51

4.1 1,869 reviews

Recent reviews

A selection of reviews, highest rated first. Not every review may be shown.

Ted Chow Google

Jasmine Britten has been my Property Manager since June 2024, and I have been extremely impressed with her service throughout this time. She is highly professional, responsible, and always responds promptly to any questions or issues that arise. Jasmine is proactive, attentive, and genuinely cares about both the property and the people she works with. Her communication is clear, efficient, and she consistently follows through on commitments. It is reassuring to know that any matter will be handled quickly and professionally. Her dedication, attention to detail, and willingness to go the extra mile have made my experience as a tenant very positive. I would highly recommend Jasmine Britten to anyone looking for a reliable, knowledgeable, and caring Property Manager. Thank you, Jasmine, for all your hard work and support.

Reply from Romans: Dear Ted Chow, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jasmine. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Paul Wyatt Google

Jasmine @ Romans has been extremely helpful and all in all an excellent customer experience where she has always tried to resolve any issues as quickly as possible. I wish her well in her career.

Reply from Romans: Dear Paul Wyatt We greatly appreciate your 5-star review and the time you took to share your experience with Jasmine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Patti Kleeb Google

Romans have been managing my property for coming up to 20 years. Jasmine Britten has been my property manager for a while now and I'm really happy with her. She is approachable, friendly, prompt, and knowledgable. I feel I can trust her to get the job done and to communicate with me in a timely manner.

Reply from Romans: Dear Patti Kleeb We greatly appreciate your 5-star review and the time you took to share your experience with Jasmine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Joseph P Google

Jasmine Britten, has been my Property Manager since 2024. She is very professional and proactive ensuring thar any issues are resolved quickly. An excellent communicator.

Reply from Romans: Dear Joseph P We greatly appreciate your 5-star review and the time you took to share your experience with Jasmine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
A T Google

Jasmine Britten from the Fleet branch has been very responsive and reliable regarding any property issues. Thank you and keep up the great work!

Reply from Romans: Dear A T We greatly appreciate your 5-star review and the time you took to share your experience with Jasmine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Francesca Evans Google

Charlie and Simon were absolutely outstanding from start to finish! They managed to get us the full asking price for our flat within just a week of it going on the market, which exceeded all of our expectations. On top of that, they also found our dream home — we honestly couldn’t have asked for a better experience. Their communication throughout the entire process was exceptional. They were always available to answer questions, kept us updated every step of the way, and made what could have been a stressful process feel smooth and straightforward. Their knowledge, professionalism, and genuine care really stood out. We are so grateful for all their hard work and would highly recommend Charlie, Simon, and the whole team at Romans to anyone looking to buy or sell a home. Thank you again for everything!

Reply from Romans: Thank you for your kind words, it was a pleasure to assist you both in your move. We hope you have many happy years in your new home!
Diane Holt Google

Great customer service very helpful

Helena Almeida Google

We would like to express our sincere thanks to Nick Smith for his outstanding professionalism and, above all, his genuine human qualities. From the very first day we decided to rent a property through Romans in Fleet, Nick showed exceptional support, empathy, and dedication. The entire check-in process was extremely smooth and well managed, making what could have been a stressful experience feel easy and reassuring. Later on, during a particularly stressful time for us, Nick once again proved how kind, gentle, and understanding he truly is. His genuine empathy and willingness to help made a real difference. Nick is not only an excellent Senior Lettings Consultant, but also a truly caring and trustworthy person. We honestly could not thank him enough for his continuous support. We highly recommend Nick and the Romans Fleet branch. Thank you Nick!

Reply from Romans: Dear Helena Almeida, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Nick. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
James Lund Google

The whole team at Romans, Fleet were so helpful, they made selling my flat much easier

Reply from Romans: Dear James Lund, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Karolina Synowiec Google

I’ve sold my flat in Fleet in 2026. Romans has been looking after the sale since 2024. During that time Charlie has gone above and beyond, with clear and regular updates. He always answered any questions I had, has been extremely professional and kind. Has made a very stressful process seem so easy. Highly recommend working with Romans.

Reply from Romans: Hi Karolina - many thanks for your kind review - it was a bit of a journey but we are glad you felt looked after throughout. Charlie is delighted you were so pleased and we all wish you all the best for the future.

About Romans

No about information yet.

Website: http://www.romans.co.uk/

Memberships and portals

Association of Residential Letting Agents

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