We bought our house with Romans in Fleet in July 2025, after almost two years of searching and working with several agencies in different areas. Once we decided to focus on Fleet, Romans truly stood out. Special thanks to Charlie and Matthew, who were outstanding throughout the process. Communication was fast and proactive, and their support during negotiations was excellent. Thanks to their efforts, we achieved a very good price reduction, which played a key role in making the purchase happen. They were also very helpful in arranging multiple viewings to suit our needs. The only area that could be improved is the move manager role. Unfortunately, this part of the process was more stressful than helpful. Communication around completion and moving day (keys, meeting point, and next steps) was unclear and came very late, which caused unnecessary confusion. At such a critical stage, clearer guidance and better coordination would make a big difference. That said, the Romans Fleet team stepped in to resolve the issues, and overall it was a genuinely positive experience. They helped facilitate the process for both buyer and seller, avoided unnecessary obstacles, and handled negotiations in a friendly, positive, and professional way. After some very poor experiences with other agencies in Fleet, I can confidently say that Romans Fleet is one of the best agencies in the area, and I would happily recommend them.