22/05/2025 STILL A MASSIVE Waste of money...do not trust the guild .....They said we could advertise that we had offices in London...we don't. I was a member for a year biggest waste of money and very misleading to the customer. They put together a magazine that's about it for your membership...It is not a recognized body. 6 years on we are still the market leading agent in our area. its a lot of money for a very average magazine and you can also lie to your customers and pretend you have offices in London... How to misslead the general public guild would be a better name.
The Frost Partnership - Flackwell Heath
Acorn House, Straight Bit, Flackwell Heath, Buckinghamshire, HP10 9LS, South East, UK, HP10
Claimed branch
4.4
626 reviews
Recent reviews
A selection of reviews, highest rated first. Not every review may be shown.
Reply from The Frost Partnership - Flackwell Heath: Thanks for your review. We don't have a record of you being a client/customer with our company. Could you please give us a call so we can discuss your experience with us? Thank you.
Absolutely appalling behavior of Mr Khilan Shah when requested on numerous occasions to simply instruct a plumber to investigate and repair a water ingress leak causing significant damage to a flat below. …
Reply from The Frost Partnership - Flackwell Heath: This review is unwarranted and does not accurately reflect the situation. Martin Kingsley is part of K&M First Property, the management company overseeing a block of flats. They brought to my attention a reported leak from my property into … More
Came across quite rude when I encountered representatives of the company.
Reply from The Frost Partnership - Flackwell Heath: Thanks for your review. We don't have a record of you being a client/customer with our company. Could you please give us a call so we can discuss your experience with us? Thank you
I was very happy with signable, staff also friendly and helpful, however i had an issue with fields disappearing when received (potentially serious) apparently it is necessary to flatten the PDF before sending … i changed to Docusign and have had no issues so far
Reply from The Frost Partnership - Flackwell Heath: Hi David,
Thank you for your honest feedback. We really appreciate any opportunity to improve our product and our customer service. I am glad that our support and service have made a positive impact. Regarding the issue you detailed in your review, it is a specific case of the document itself and the system it's going to - not representative of the overall product. I am sorry we were not able to work together to resolve this as you expect. I have put it as a feature request to our product team, to improve the experience for future customers.
If you would like to discuss this further, please do not hesitate to contact us.
kindest regards,
Terrie
Customer Success Team Lead
The way you handled my end of tenancy has been complete nightmare. Your property managers created problems for me when there was no need due to lack of communication and finally when it all seems to going OK and was told last Friday that my deposit would be repaid, upon chasing today have been told that it hasn’t been. Will look into this and get it sorted and will take 3-5 working days for the money to repaid. No one seems that bothered about the tenant despite your claims on website etc.I wonder how long before this will be deleted?
Require lots of chasing, give incorrect/misleading information
I am highly disappointed by the services of this agency. They havent paid back my deposit for the tenancy that ended 3 months ago and do not reply to emails. Definitely do not reccomend- very unprofessional.
Reply from The Frost Partnership - Flackwell Heath: Yes they try to fraudulently withold deposit monies.They actually tried to charge me for damages, which were actually already logged and photographed before I started my tenancy. ( On their inventory 19th March 2020..my tenancy started on 21st)Howeve… See more
If you see a house listed with their Slough branch, set aside a few quid to slip into Lee Henry's pocket, otherwise you have no chance of getting a property with them. Absolute Sc*mbag
Reply from The Frost Partnership - Flackwell Heath: Hi Stacey, With reference to the above review we have no contact information for you in our system, or a record of you having had any dealings with The Frost Partnership. Please can you email details about your complaint and your contact information to marketing@frostweb.co.uk so we can investigate.
Many thanks
Really dissapointed with the property management service at Ashford, Middlesex. It feels like you are actually bothering them, when you chase things. Next thing you know, you've got a different property manager with no clue about what your problem is. And you start again. Rarely seen a service this bad, really dissapointed.
Reply from The Frost Partnership - Flackwell Heath: I’ve had major issues with Staines branch and there property management team they just ignore you insult your intelligence
About The Frost Partnership - Flackwell Heath
Our Flackwell Heath office covers: Flackwell Heath village, Wooburn Common, Bourne End, Cookham, Loudwater, Marlow, High Wycombe.
Website: http://www.frostweb.co.uk/
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