This company is a strange and unethical set-up and many of the properties are actually owned by the individuals related to the agency themselves. Please read the bottom of the property advert, it'll be noted there. I lost around £7000 on a …
The Frost Partnership - Flackwell Heath
Acorn House, Straight Bit, Flackwell Heath, Buckinghamshire, HP10 9LS, South East, UK, HP10
Claimed branch
4.4
630 reviews
Recent reviews
A selection of reviews, highest rated first. Not every review may be shown.
Absolutely terrible experience with OPA Estate Agent. I was sold what was presented as a fantastic investment opportunity — a property …
I am not satisfied with this agency , I don’t advise anyone to rent or buy from them. Count for 100 before go ahead with ewe move.
Reply from The Frost Partnership - Flackwell Heath: Thank you for taking the time to leave a review. We take all feedback seriously; however, we have been unable to locate any record of you on our system or of any transaction involving our Ewemove Finchley office.
We would welcome the opportunity to look into this further, so please feel free to contact us directly with additional details such as the property address or dates involved. Our aim is always to provide a professional and positive experience for all clients.
Great idea terrible execution. I’m tired of the constant problems and lack of knowledge from the staff.
One Star – Very Disappointing Experience I would not recommend this company. The products and services felt outdated and overpriced. I was persuaded into a full package costing nearly £900 + VAT per month, including features I didn’t need or understand. After realizing it wasn’t a good fit, I tried to cancel—only to find I was locked into a 12-month contract with a 2-month notice period. Even after giving notice, they are still trying to charge me. It feels like they’re doing everything possible to hold onto payments, regardless of customer satisfaction. Very frustrating experience. Please be cautious before signing anything with them.
Reply from The Frost Partnership - Flackwell Heath: We are genuinely sorry to see your concerns shared publicly, especially while we were still in conversations with you, trying to resolve them.
To clarify, all membership agreements, including the 12-month term and the full package of services; are clearly outlined and agreed upon before joining. We take care to ensure everything is transparent, so members can make well informed decisions.
Our services are designed to deliver real value to independent estate agents, and many members see strong results when the full offering is utilised.
Both your Account Manager and BDM have both reached out several times to offer support, but if you'd still like to discuss things further, we’d welcome a direct call and hope to resolve any remaining concerns.
Kind regards,
The Guild of Property Professionals
22/05/2025 STILL A MASSIVE Waste of money...do not trust the guild .....They said we could advertise that we had offices in London...we don't. I was a member for a year biggest waste of money and very misleading to the customer. They put together a magazine that's about it for your membership...It is not a recognized body. 6 years on we are still the market leading agent in our area. its a lot of money for a very average magazine and you can also lie to your customers and pretend you have offices in London... How to misslead the general public guild would be a better name.
Reply from The Frost Partnership - Flackwell Heath: Thanks for your review. We don't have a record of you being a client/customer with our company. Could you please give us a call so we can discuss your experience with us? Thank you.
Absolutely appalling behavior of Mr Khilan Shah when requested on numerous occasions to simply instruct a plumber to investigate and repair a water ingress leak causing significant damage to a flat below. …
Reply from The Frost Partnership - Flackwell Heath: This review is unwarranted and does not accurately reflect the situation. Martin Kingsley is part of K&M First Property, the management company overseeing a block of flats. They brought to my attention a reported leak from my property into … More
Came across quite rude when I encountered representatives of the company.
Reply from The Frost Partnership - Flackwell Heath: Thanks for your review. We don't have a record of you being a client/customer with our company. Could you please give us a call so we can discuss your experience with us? Thank you
I was very happy with signable, staff also friendly and helpful, however i had an issue with fields disappearing when received (potentially serious) apparently it is necessary to flatten the PDF before sending … i changed to Docusign and have had no issues so far
Reply from The Frost Partnership - Flackwell Heath: Hi David,
Thank you for your honest feedback. We really appreciate any opportunity to improve our product and our customer service. I am glad that our support and service have made a positive impact. Regarding the issue you detailed in your review, it is a specific case of the document itself and the system it's going to - not representative of the overall product. I am sorry we were not able to work together to resolve this as you expect. I have put it as a feature request to our product team, to improve the experience for future customers.
If you would like to discuss this further, please do not hesitate to contact us.
kindest regards,
Terrie
Customer Success Team Lead
About The Frost Partnership - Flackwell Heath
Our Flackwell Heath office covers: Flackwell Heath village, Wooburn Common, Bourne End, Cookham, Loudwater, Marlow, High Wycombe.
Website: http://www.frostweb.co.uk/
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