One Star – Very Disappointing Experience I would not recommend this company. The products and services felt outdated and overpriced. I was persuaded into a full package costing nearly £900 + VAT per month, including features I didn’t need or understand. After realizing it wasn’t a good fit, I tried to cancel—only to find I was locked into a 12-month contract with a 2-month notice period. Even after giving notice, they are still trying to charge me. It feels like they’re doing everything possible to hold onto payments, regardless of customer satisfaction. Very frustrating experience. Please be cautious before signing anything with them.
Reply from The Frost Partnership - Flackwell Heath: We are genuinely sorry to see your concerns shared publicly, especially while we were still in conversations with you, trying to resolve them.
To clarify, all membership agreements, including the 12-month term and the full package of services; are clearly outlined and agreed upon before joining. We take care to ensure everything is transparent, so members can make well informed decisions.
Our services are designed to deliver real value to independent estate agents, and many members see strong results when the full offering is utilised.
Both your Account Manager and BDM have both reached out several times to offer support, but if you'd still like to discuss things further, we’d welcome a direct call and hope to resolve any remaining concerns.
Kind regards,
The Guild of Property Professionals
