We are genuinely sorry to see your concerns shared publicly, especially while we were still in conversations with you, trying to resolve them. To clarify, all membership agreements, including the 12-month term and the full package of services; are clearly outlined and agreed upon before joining. We take care to ensure everything is transparent, so members can make well informed decisions. Our services are designed to deliver real value to independent estate agents, and many members see strong results when the full offering is utilised. Both your Account Manager and BDM have both reached out several times to offer support, but if you'd still like to discuss things further, we’d welcome a direct call and hope to resolve any remaining concerns. Kind regards, The Guild of Property Professionals