Worst estate agency I have to deal with -Feltham branch. Their admin process is terrible with a worst manner you can expect from the agent. I suggest you to invoice first if you'd like to get paid. If you'd like to call, admitting your admin error and apologizing would be better way of approaching rather than saying you were going through the list of bad debt! Certainly not the agency I'll use next time.

Appalling agent – Georgina disgustingly rude & Harry refused to apologise & was also rude the next day. I had come from City for 2 viewings – left work early & it took me 1 ½ hours. Thought I was running 5 mins late, but was actually 10 mins early. I e-mailed Georgina to let her know (she doesn’t take calls) Georgina cancelled both viewings with no phone call or e-mail notification & left me hanging around Feltham waiting till late. Georgina said she was on phone to Solicitors when we were supposed to be viewing. I was a cash buyer & will now not ever look at a property with these prawns. Called the agency 4 times in the next 2 hours & each time was told someone would get back to me & they didn’t. Was sure to tell the Vendors neighbours how unprofessional the Frost partnership were. I used to work for Foxtons & this would never be tolerated. They don’t even have mobile phones – pathetic. Dirty office too. Anyone on my Sales team doing this would be dismissed…

I’ll try never use their service again.

I found them very patronising and rude I was told I was not a normal landlord even though I rent many properties all over London. I’m not sure how they are still in business the way they conduct themselves without professionalism. I would not accept there terms and conditions in there present state, this is my right. I feel I was being pressurised to do sign which I was not comfortable to do so. I urge everyone to read them carefully and do not accept what is given to you it benefits the agent and not the landlord. Protecting all sides is important. I will not recommend them to anyone I rate them as one of the worst agents I’ve ever dealt with sadly

Made an offer higher then the value the property was sold for, was told by a lady the property went for way over the initial price only to see it 6months later in the previous sales for less then what i had offered! Was told i would be getting a response to why this happened, 6days nothing, im writing this.

Made an offer higher then the value the property was sold for, was told by a lady the property went for way over the initial price only to see it 6months later in the previous sales for less then what i had offered! Was told i would be getting a response to why this happened, 6days nothing, im writing this.

Just the worst experience I've ever had with an estate agent. Incredibly uncommunicative, slow in responses, inaccurate in information and rude.

One star for your Windsor branch who I cannot find on here! Think they should focus more on being estate agents instead of financial advisors with their sarky little attitudes. Trying to belittle people who probably even get paid more than them!