A big thank you to Rob Chisholm, Sale manager at the Feltham branch. Without his skills, patience and passion for service delivery and perseverance my property would have not sold. A constant in every business nowadays unfortunately is to see a fast turnover of staff, leaving at a fast pace ( see branch manager and sale representative that took my instruction) and having to deal with new people at the crucial initial stage..

If Andy tells you Hounslow council will buy your property make sure they have the funds (from the government) in place, and are not buying a bulk of properties as that’s when it all goes wrong! I definately would not recommend Frosts to anyone.

Unfortunately the experience I had with Frost partnership was not a good one, they rushed the exchange on the property without proper consideration of my position. They guaranteed certain things would be done before completion which never took place. Poor customer service wouldn't recommend!

Awful service, booked a viewing and didn’t turn up, called to re arrange and couldn’t make contact, wouldn’t recommend!

An individual named Sebastian works at these premises , he and his manager Sara are a little bully crew, who are happy to try and intimidate their customers to not claim any responsibility, spoke in an absolute abominable tone to my mother ! Wouldn’t be surprised if they had rabid rats for brains !

Hello, let me tell you about the bad experience I had with this agency, specifically with Mr. Sebastian. I was looking for a house, and a friend recommended the one next to his since he saw that the tenants next door had moved out. He contacted the owner, who informed us of the price of £1650, and directed us to the agency where we got in touch with Mr. Sebastian. As soon as we entered and told him our requirements, he had a negative reaction as if he didn't want us to consider the property... and by the way, at the agency, the price was listed as £1600, which raised suspicions. He repeatedly mentioned that we would lose the money spent on checks, even though we were confident about meeting all requirements and had come through the owner's referral, so we didn't think anything would stop us from taking the house. After we paid and began the checks, he delayed us for 3 weeks. We were supposed to move in on the 1st, but he gave us an answer on the 31st, just when we thought he would hand over the keys. After some time, I visited my friend and met the lady who owned the house. We shared our experience, and her husband showed us the agency's report that falsely stated my friend works 160 hours a week, which is impossible as a week has 168 hours. Later, I requested to take a photo of that report. I talked a bit more with the lady, and upon hearing that we were misled by the agency, she committed to refunding our money and said she would talk to Sebastian. Yesterday, we received a response from the lady stating that Sebastian informed her we would lose our money, but she doesn't know that by sending us there, they ruined her chance of getting money from someone else. Consider this: the lady knew she would receive £1650 in rent, the agency said it was £1600, and later I agreed to pay £1650. The lady was happy, but Mr. Sebastian treated us poorly! Be cautious with this man, as he will put you in a difficult situation, and you might end up losing your money. If anyone wants, I can provide proof of the documents sent for verification, as well as the report sent by the agency to the owner. I advise against working with them since you might think you're getting a house, but it's the opposite... and you could end up losing your money!!! It would be great if someone from the company takes action against this gentleman!