Worst letting agents I ever had to deal with. Everytime something broke in the flat they took ages to send someone out to repair, sometimes we would call or email to tell them something's wrong and next day they didn't even know what was going on. At the end of tenancy they tried to tell us we didn't pay rent as we pay on the 23rd at nd they will charge us overdue fee, we paid on the 26th for two years. Took a month to give us our deposit back cause landlord who by the way was also rubbish and didn't care about the flat at all took two weeks to go and look at the flat and check for damages. Sent 5 emails to property manager who hasn't replied to a single one of them and was never in the office when I called. Once my flatmate called to speak to them and woman who I will not name said CAN YOU PUT SOMEONE WHO SPEAKS ENGLISH ON THE PHONE. To be fair, they were always quite rude to us. Absolutely disgusting. When we had viewings of the flat we had to ask them to give us 24h notice cause they don't have any common sense, I think it was very hard for them to realise that we also work and are not at home all the time. Sales agents showing the flat to potential buyers/tenants had no idea about the state of the flat or what furniture was there and what was ours, i think you should be a bit more prepared if you want to sell or rent the place to potential customers. Overall, everyone in this bloody agency has no idea how to do their job properly so if you're renting in Feltham you better look for a different agent. edit- interesting you tried to call me, another lie from you.

Worst letting agents I ever had to deal with. Everytime something broke in the flat they took ages to send someone out to repair, sometimes we would call or email to tell them something's wrong and next day they didn't even know what was going on. At the end of tenancy they tried to tell us we didn't pay rent as we pay on the 23rd at nd they will charge us overdue fee, we paid on the 26th for two years. Took a month to give us our deposit back cause landlord who by the way was also rubbish and didn't care about the flat at all took two weeks to go and look at the flat and check for damages. Sent 5 emails to property manager who hasn't replied to a single one of them and was never in the office when I called. Once my flatmate called to speak to them and woman who I will not name said CAN YOU PUT SOMEONE WHO SPEAKS ENGLISH ON THE PHONE. To be fair, they were always quite rude to us. Absolutely disgusting. When we had viewings of the flat we had to ask them to give us 24h notice cause they don't have any common sense, I think it was very hard for them to realise that we also work and are not at home all the time. Sales agents showing the flat to potential buyers/tenants had no idea about the state of the flat or what furniture was there and what was ours, i think you should be a bit more prepared if you want to sell or rent the place to potential customers. Overall, everyone in this bloody agency has no idea how to do their job properly so if you're renting in Feltham you better look for a different agent. edit- interesting you tried to call me, another lie from you.

Horrible, horrible. We rented through Frost a while ago, they basically stole our money from deposit!! Do not recommend! Do not use them!

Horrible, horrible. We rented through Frost a while ago, they basically stole our money from deposit!! Do not recommend! Do not use them!

No decent properties.

No decent properties.

Had a viewing booked on Saturday at 12:00. Stood in front of the property and had to phone the office. Apparently Sebastian 'was on his way.' In fact he claimed to have called me when he arrived and thought he doesn't need to leave a Voicemail as i would just call back all my Missed Calls.......(I work Saturday morning so impossible task) which I never received. Once we viewed the property we made an offer and he promised to call us in 1-2 hrs. Guess what we are 2 days later and still waiting........NegativeResponsiveness, Professionalism

The way you handled my end of tenancy has been complete nightmare. Your property managers created problems for me when there was no need due to lack of communication and finally when it all seems to going OK and was told last Friday that my deposit would be repaid, upon chasing today have been told that it hasn’t been. Will look into this and get it sorted and will take 3-5 working days for the money to repaid. No one seems that bothered about the tenant despite your claims on website etc.I wonder how long before this will be deleted?

Require lots of chasing, give incorrect/misleading information

I am highly disappointed by the services of this agency. They havent paid back my deposit for the tenancy that ended 3 months ago and do not reply to emails. Definitely do not reccomend- very unprofessional.