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Cheffins Residential - Ely

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Staff seemed uninterested

Reply from agent

We're so sorry to hear that you did not receive the best service. Do please feel free to contact me directly if you wish to discuss this further. It would be good to know exactly what happened so that we can feed this back and improve our service. My direct email address is sharon.hamilton@cheffins.co.uk

1.00 /5

Wasted our money and time would never used again !!!

Reply from agent

Dear Natalie, we're sorry to hear that you are not very happy with the service you received. If you would like to discuss this in further detail please do email us - marketing@cheffins.co.uk

1.00 /5

Very poor services. I send an email to arrange viewing and they asked me to call their office to arrange it. When I called them they couldn't book viewing and promise to call me back. I'm still waiting for that call.

Reply from agent

I'm so sorry to hear that you haven't received the best service from our Ely office. I will pass this review on to them and ask them to action your request. If you would like to DM me directly, please do so - marketing@cheffins.co.uk

1.00 /5

Shocking service from this agent. We travelled down from Birmingham to have a market appraisal only to receive a phone call from the agent whilst he sat outside in the car refusing to enter the property due to another agent being there at the time. Williams Estates clearly didn't have confidence in themselves to sell themselves in order to gain another property on their books. Very disappointing and I would avoid this agent purely due to lack of motivation/confidence. On the other hand Peter Large Estate Agents who did enter the property were fantastic.

Reply from agent

Our not entering the property is not a matter of our lack of confidence or motivation, it is a matter of courtesy and professionalism. Peter Large, out of five agents bizarrely invited to the same property at the same time pipped us to the door. We saw them enter ahead of us and called to check if there had been a mix up with timings to be told that there had not been a mix up and several agents were invited to attend at the same time, which is something we have never come across before. We treat our meetings with confidence and professionalism. We would not walk in on Peter Large giving you their market appraisal, just as we wouldn't expect them to walk in on us providing ours. We value the service a true hard working independent agency like ourselves can provide and as such we turned up on time as requested, prepared and looking forward to our meeting but with no warning or knowledge that many agents had been scheduled simultaneously. We feel a damaging one star review is not deserved and was uncalled for.

1.00 /5

An absolutely appalling letting agency from our experience. I can only speak for the letting side of it as we were renting but the service we received was abysmal. They found it acceptable to enter our home to conduct one of their inspections without making us aware and upon ringing them on a Saturday to enquire about getting a plumber in to sort out an issue of no running water in the house was responded with "Can it wait until Monday? Just that anyone we call out will charge a premium." They also find it acceptable to open up our wardrobes to people viewing the house. Only ever use as a last resort.

Reply from agent

Dear Mr Wells, we are sorry if you feel that the service from Cheffins was unsatisfactory. We take any complaints incredibly seriously and should you wish to discuss the matter further, please can we suggest that you contact the Ely office directly, or via our formal complaints procedure which you can find on http://www.cheffins.co.uk/about/complaints-handling-procedure

1.00 /5

Stay away from them. Called them at 9am and arranged a viewing for 10.45am. As I was on the way already, at 10.15 received a message confirming my appointment (30 minutes before the appointment). Drove 30 miles to the property to find out that nobody was there. Waited. Called them to be placed on hold and then to be told that the property was taken of the listing and is no longer available. Apparently I should have received a message, which I didn't. Also when you call them there is so much background noise like they are standing in the middle of football stadium, although it was quite fun listening to someone's personal story. STAY AWAY FROM THEM

1.00 /5

Very poor experience from day 1 of our tenancy managed by Cheffins. Issues such as not informing us when a boiler inspection was happening and getting home to find someone had been in our home without us knowing. They didn't inform us when the check out at the end of the tenancy was happening nor were they were bothered about finding out. Glad to not have to deal with them again and when the time comes to buy I won't be going near them.

1.00 /5

Make sure you get all information before handing any money over.

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Address

25 Market Place, Ely, CB7 4NP, UK, CB7

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