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Cheffins Residential - Ely

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
3.00 /5
Reply from agent

Thank you for taking your time to review us. As it seems there was something we could have done better? Don't hesitate to be in touch, tel 01989 764132

2.00 /5

Very poor experience of dealing with Cheffins. Although having done nothing wrong there was a total lack of interest in us as a buyer from the initial viewings to the sale. The only exception was Neave who was excellent in progressing the purchase.

Reply from agent

We're sorry to hear this. We always want to know where we can improve so please do email us with the specifics of your interaction with us and we will look into it for you.

2.00 /5

As long term tenants in a Cheffins managed property we were always happy with the service. However, their communication and service once the tenancy ended has been frustrating and stressful. Overpayment of rent and return of deposit - both of which have been acknowledged and approved - hard to get a sensible answer out of anyone. First it was "we've lost the paperwork" and then it was out of office responses from the people I'd been dealing with - having to find someone new and start the story all over again twice. 16 days after moving out we still haven't seen the return of our money.

Reply from agent

We're sorry to hear your frustrations. We've spoken with our Ely office and we understand that the issues you have raised have been/are in the process of being resolved. If you wish to take the matter further, please email us at marketing@cheffins.co.uk

2.00 /5

Could not find bungalow we were looking at. Only interested for price.

Reply from agent

Hi - we're not entirely sure quite what it is you're unhappy with. Perhaps if you give one of the team a call in the office they will be able to assist you - 01353 654900.

1.00 /5

My mom sadly passed ... so i trusted Williams to sell her home as I live in Knutsford so didn't have a clue who to use.. anyway they valued the property at £250,000 them said 5 months later reduce so I knock down £30,000 still no joy.. completely useless company.. whatever you do use a more professional company in the area who know how to sell wasted 8 month .. completely useless Robert from Gronant *Response: to Williams estate agents reply As stated in my review . Josh has stated I didn't want certain viewings.. as they were aware id just buried my late mother , and there appointments were when I was dealing with my late mother's estate This estate agents is (by far) (the worst and expensive) BEST THING I DID WAS SACK THEM Since Im now using a professional service & is a lot less commission. as I stated I didn't know any better as not from the area But now I do .. so when reading this review and widlsh for a proper professional estate agents. contact me I will give you a proper professional company which is only 1% cheap commission. I was completely let. Down with ((Williams) whom didn't help when I was in a vulnerable situation losing my mother. Bad company 👎👎👎👎truely stunning horrific experience

Reply from agent

Hi Robert, thank you for taking the time to leave us a review. We're shocked and sorry you feel this way, as we felt we had a good relationship with yourself and during previous communications between ourselves and you, you gave us nothing but praise. Throughout the marketing of the property it didn't help that you cancelled confirmed viewings and also refused viewings at certain times, when we have had keen and seriously interested applicants wanting to view and potentially make an offer. We are disappointed too that we didn't achieve a sale but at all times we did make a full effort on your behalf.

1.00 /5

Not a reputable estate agent, they deliberately market properties at well under the market value to secure a quick sale and not in the interest of their clients. If you want a decent estate agent in the Hartford area there are many better choices than this outfit.

1.00 /5
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Address

25 Market Place, Ely, CB7 4NP, UK, CB7

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