An absolutely appalling letting agency from our experience. I can only speak for the letting side of it as we were renting but the service we received was abysmal. They found it acceptable to enter our home to conduct one of their inspections without making us aware and upon ringing them on a Saturday to enquire about getting a plumber in to sort out an issue of no running water in the house was responded with "Can it wait until Monday? Just that anyone we call out will charge a premium." They also find it acceptable to open up our wardrobes to people viewing the house. Only ever use as a last resort.