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Cheffins Residential - Ely

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

A piece of advice: if you are renting and have children, do not take your children for viewing because they will drop your application. It’s pathetic

Reply from agent

We understand that you've spoken to our office a number of times and we have endeavoured to explain the circumstances to you in full. Should you wish to raise a formal complaint, please email complaints@cheffins.co.uk

1.00 /5

Don’t rent through these people…..Totally untrustworthy, unprofessional and inappropriate!!

1.00 /5
Reply from agent

We're sorry to see that you left a 1* rating. We take our customer service very seriously. If there are any issues you wish to raise with us, please email marketing@cheffins.co.uk

1.00 /5
Reply from agent

We're sorry to see that you left a 1* rating. We take our customer service very seriously. If there are any issues you wish to raise with us, please email marketing@cheffins.co.uk

1.00 /5

Despite understanding the housing market is challenging, I was very disappointed by the lack of effort they put into trying to sell my property. I never heard from them, I had to chase them for feedback from viewings. I’d hope for some useful hints that would help but from week 6 I didn’t hear from them at all, I had to call them. Therefore I would not recommend them to anyone.

Reply from agent

We're sorry to hear these comments. If you would like to expalin the circumstances in more detail, please email us - marketing@cheffins.co.uk We pride ourselves on our customer service and always like to know when our service has not been as good as it should be.

1.00 /5

Abysmal customer service! I phoned to enquire about a property that has just gone on the market and was told that just because the initial viewing proposed by the agent was unsuitable that "I should go elsewhere and find something else because the property will just sell its self anyway"

Reply from agent

We're sorry to hear that you are unhappy with the service that you received. If you wish to be more specific about the interaction that you experienced, please email us at marketing@cheffins.co.uk

1.00 /5
Reply from agent

We're sorry to see that you left a 1* rating. If there is something you wish to bring to our attention, please email us - marketing@cheffins.co.uk and we can look into it for you.

1.00 /5

Poor communication and delays.

Reply from agent

We're sorry to hear that you feel that you haven't received the best service from us. Should you wish to be more specific, please do email us at marketing@cheffins.co.uk

1.00 /5

Arrogant, rude, ill-informed

Contact details

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Opening hours

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Address

25 Market Place, Ely, CB7 4NP, UK, CB7

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