Sell well valued our house and Karen the lady was polite and very nice but we felt she over valued our property in the current climate and decided not to put ours up for sale with them. A house we have now purchased was up for sale with Sell well. We did not find it easy to get a viewing after contacting them as they didn’t return calls. I didn’t find them helpful when trying to put in offers either. The different staff don’t appear to share or store information so that they have it to recall when you call up so it gets frustrating. I didn’t like the attitude of some of the staff towards me or how they seemed to belittle another member of their staff to me on the phone ( a oh you told her, well that doesn’t count sort of thing). They also told me we hadn’t sold our house if we didn’t have the memorandum of sale when we had. I found talking to them stressful. In the end we just talked directly to our vendor as saved miscommunications via sell well. Mel was helpful at the last few days when there were issues with things our vendor needed to do for their own purchase to us allow us to exchange and complete on their house. Holly was always lovely when I spoke to her and easy to talk to. Overall though myself and my husband wouldn’t like to have to deal with Sell well again either to buy or sell a house.

Dealing with the director of the company was not a pleasant experience whatsoever. There were delays which were out of our hands in terms of having surveys to which we followed up on personally, which is something we should not have to do. With these delays, the director rang several times throughout telling us that we were at risk of losing the house we had put an offer in for, threatening that the sellers were now going to rent the property and pull out of the deal. She was then, amongst these delays, stating the completion had to be done by the end of March which was an impossibility due to the delays of surveys and the property searches commencing late on in March. This was again met with further threats that the deal was going to breakdown, sellers were going to pull out and we were to lose the property. Our assumption being that the director was hoping to have everything completed before the next tax year, which should have no priority. She was kept in the loop at all stages where we would call regularly and email to state where any issues had occurred and kept her fully informed. This was met with very short and rather passive emails to ourselves, mortgage advisor, solicitors and other parties demanding what was going on, even though she had been informed. When told of any delays and that the March deadline was impossible to reach, again this was met with very short emails stating that the time frame was not good enough and that it can be done quicker. Overall not great to deal with the director of this company and the only relief we had from her being on our case was the introduction of lockdown and signing of the house eventually. Other people we spoke to were however great and really helpful particularly the lady we picked the keys up from and the receptionist I had spoken to several times. These people have forced me to give 2 stars and not 1! Overall bad experience with this company, mainly the director and would not recommend or use ourselves.

I don't normally write reviews, but based on the very negative experience i have had marketing my property with Sell Well, i thought i would write this to make future sellers aware of what to expect. …

Not a great experience as a buyer. How we were treated has acted as a warning of how potential buyers will be communicated with - it has totally put me off using sellwell as an upcoming seller. SELLERS BEWARE. …

Extremely upsetting experience and would not recommend. We were approached by them and asked to put on market with them as very confident would sell. Marketed wrong, viewings difficult they were very rarely available to do these. Any …

Please do not use this company. Avoid at all costs! Because it will cost you! What this company has put my family through is beyond horrendous. We marketed our property in November 2024. I express on numerous occasions that I was on …

Please do not use this company. Avoid at all costs! Because it will cost you! What this company has put us through is beyond horrendous. We marketed our property in November 2024. I express on numerous occasions that I was on maternity leave and we desperately needed the property to sell in a timely manner. We had an offer that wasn’t confirmed in writing to us. The same individual offered again at a later date and we were not informed that this was the same person who withdrew an earlier offer. We then unknowingly proceeded to agree a sale with this individual and were told specifically that they had a rather large deposit, that Sell Well had seen and confirmed the deposit as proof of funds. We got all the way to the end of the sale, signed our contracts to the solicitors for then the buyers solicitor to go quiet. A staff member from Sell Well called me and said oh the buyer can’t complete the sale their deposit is coming from a divorce! Advising me that they knew nothing about this and did I know anything! There was never any proof of funds. It was all a lie. We have been strung along for months! The incompetence of this company is a total joke. Do not use them. They issued a memorandum of sale in writing advising a deposit amount that did not exist. They have called me repeatedly and advised that we should carry on with the sale, that we stick with the buyer. Only to be dropped months down the line as they have now apparently found another property. Please avoid and consider other estate agents. I have complained in writing to them and I will be taking this to the Ombudsman if it isn’t properly sorted. 7 months of our time they have wasted! I’m totally disgusted. Not professional in any way shape or form. Dreadful!!!

Poor ! Would never buy a house from them again . Untrustworthy to us and cost us alot of money . Bad customer service , unpolite and showed no interest what so ever .. it’s all about them !!

I would not recommend sell well at all and had a traumatic and stressful 9-month experience with them which resulted in us taking our house off the market with them and going with a different estate agent. I found their customer service to be extremely poor along with their honesty and transparency. At the start, I expressed my anxieties about not finding a property and putting ours on for sale and being in a tricky situation. Karen reassured that they would help “move mountains” but then they never once emailed us or rang us with potential properties they were listing. We agreed to support occasional viewings on evenings or weekends, which actually led to us doing the majority of our own viewings. When we found a property we liked with them, we were then told viewings were full or that there was a 4 week wait for a Saturday appt, no loyalty to us being a client and certainly no ‘mountains being moved’. Poor communication and miscommunication issues. When you speak to anyone who isn’t the director, no one seems to know anything and can’t give an update, instead they always put you on hold and say they need to speak to Mel. Staff even made comments about the notes being unclear on system (probably why mistakes are made). We experienced an incident whereby a male worker told us the bottom of the chain buyer was a cash buyer however there was no accountability or compassion when we expressed our frustration that this was miscommunication they only denied that this happened and even tried to play me and my partner of each other, calling us individually when we requested we wanted to be rang in the evening when we were together to ensure transparency! When the chain collapsed for a second time there again was no compassion for our position. Instead Sell Well priortised the other vendor who hadn't Initially listed with them (unlike us). Also experienced a data protection leak, when we received details of someone elses house sale including full names and addresses by email. Countless lies and excuses that we caught out. Even taking our house of the market was made difficult. However it was the best decision we made. They report that they pride themselves on customer service but all of the above is why we are dissatisfied with the service and why we would avoid any further contact with them in the future and certainly would not recommend! Avoid at all costs!!