Hi Margaret We’re so sorry to hear this. Customer service is a priority to us, as demonstrated with over 600 5* reviews. We would appreciate more feedback to enable us to improve. Please email sales@sellwell.co.uk to allow us to resolve your concerns. May we add… We are struggling to understand how we have cost you money. Our vendor didn’t want to reduce the price after a completion date had been agreed. Your solicitor advised that they would charge you extra should the price be negotiated so late in the transaction. Your request to arrange a survey on the day of completion was declined as it was inconvenient but alternatives were offered. Our vendor has compensated you for items that were left in the property that were thought to have been appreciated.