Not a great experience as a buyer. How we were treated has acted as a warning of how potential buyers will be communicated with - it has totally put me off using sellwell as an upcoming seller. SELLERS BEWARE. There was a complete lack of flexibility for viewings. Having seen the property coming soon via instagram I contacted straight away. The customer service was awkward to say the least. The first available viewing day we were unfortunately away. The next available viewing day my partner could only view in the afternoon due to work meetings. We were given a morning slot but as in attached email response implies, they don't want to go 'back and forth' to a property that is only 10 minutes away from their office, whilst the owners were at work all day, despite it being their job.....This was extremely frustrating. The Tuesday I attended the morning viewing. Despite the emails message, I I was the first viewer of the day. I put an offer in despite the risk my partner hadn't viewed it yet. Despite my partner later being offered to view the property towards the end of the week, it was suddenly best and final offer on the Wednesday! We complained on the phone but they didnt care. I also note then on their instagram regarding the property that they advertised it had more buyers who missed out.... probably because they did 2 days of viewings before best and final whilst promising viewings for others that they would never uphold. We were willing to offer 25k over asking on this property but only went to 10k due to my partner not having had the opportunity to see it. We wouldnt want to give them the commission based on the dreadful service. We have found another property from an agent that actually treated us with respect. Would not recommend.