Please do not use this company. Avoid at all costs! Because it will cost you! What this company has put my family through is beyond horrendous. We marketed our property in November 2024. I express on numerous occasions that I was on maternity leave and we desperately needed the property to sell in a timely manner. We had an offer that wasn’t confirmed in writing to us. The same individual offered again at a later date and we were not informed that this was the same person who withdrew an earlier offer. We then unknowingly proceeded to agree a sale with this individual and were told specifically that they had a rather large deposit, that Sell Well had seen and confirmed the deposit as proof of funds. We got all the way to the end of the sale, signed our contracts to the solicitors for then the buyers solicitor had gone quiet. A staff member from Sell Well called me and said oh the buyer can’t complete the sale their deposit is coming from a divorce! Advising me that they knew nothing about this and did I know anything! There was never any proof of funds. It was all a lie. We have been strung along for months! The incompetence of this company is a total joke. Do not use them. They issued a memorandum of sale in writing advising a deposit amount that did not exist. They have called me repeatedly and advised that we should carry on with the sale, that we stick with the buyer. Only to be dropped months down the line as they have now apparently found another property. Please avoid and consider other estate agents. I have complained in writing to them and I will be taking this to the Ombudsman if it isn’t properly sorted. 7 months of our time they have wasted! I’m totally disgusted. Not professional in any way shape or form. Dreadful!!!