Dealing with the director of the company was not a pleasant experience whatsoever. There were delays which were out of our hands in terms of having surveys to which we followed up on personally, which is something we should not have to do. With these delays, the director rang several times throughout telling us that we were at risk of losing the house we had put an offer in for, threatening that the sellers were now going to rent the property and pull out of the deal. She was then, amongst these delays, stating the completion had to be done by the end of March which was an impossibility due to the delays of surveys and the property searches commencing late on in March. This was again met with further threats that the deal was going to breakdown, sellers were going to pull out and we were to lose the property. Our assumption being that the director was hoping to have everything completed before the next tax year, which should have no priority. She was kept in the loop at all stages where we would call regularly and email to state where any issues had occurred and kept her fully informed. This was met with very short and rather passive emails to ourselves, mortgage advisor, solicitors and other parties demanding what was going on, even though she had been informed. When told of any delays and that the March deadline was impossible to reach, again this was met with very short emails stating that the time frame was not good enough and that it can be done quicker. Overall not great to deal with the director of this company and the only relief we had from her being on our case was the introduction of lockdown and signing of the house eventually. Other people we spoke to were however great and really helpful particularly the lady we picked the keys up from and the receptionist I had spoken to several times. These people have forced me to give 2 stars and not 1! Overall bad experience with this company, mainly the director and would not recommend or use ourselves.