Edit (January 2025): our final evaluation was also carried out by the same agent. We had spent a number of days cleaning the flat to a high standard (my flatmate is a professional cleaner) but we had deductions totalling over £100. While …

The move-in process and overall tenancy were smooth; however, be extremely cautious when moving out. This agency will do everything possible to deduct as much as they can from your deposit and drag out the negotiation process. …

Today, I went to my parking space and found that the car next to me was parked very badly. Its front tire was in my space, and the other side was against a pillar, making it impossible for me to park. …

Definitely a nightmare for us as tenants. After moving out, they claimed three different amounts (£340,£380,£394) for cleaning charges, all for the SAME flat(2-person) when everything was up to standard and nothing had to be repurchased. …

I had a viewing booked for 7 May at 11 am. At 9:30 that morning I got an email saying it was moved to 9 May at 10:30. I turned up at 10:32 on the 9th, waited over an hour, and no one showed up or even called. This is beyond …

When getting my deposit back they tried to overcharge me on multiple things: they tried to charge VAT on things I wasn’t even being charged for, and damage that did not exist. I had to phone and speak directly with a manager before I was …

Have been trying to call the office now for over a week in regards to a property viewing so many options to go through and then to be told leave a message and someone will call within the hour, ridiculous! Loosing out on business.

Arranged viewing for today at 9am before work at 9.30am. Was running late so paid for Uber to arrive at property on time. Nobody there and no one had called me to advise that viewing time had been changed to 9.30am. No call back and attempt to reschedule from the Assistant Lettings Manager who I arranged the visit with. Poor service!

I had been warned about contacting Verity Frearson by a couple of friends of mine. But I thought I would call them anyway and see for my self. I called 3 times and received no answer , the forth time I was lucky. All I can say is, the lady that answered the phone was so rude she wouldn't let me get a word in about booking a valuation on my property. In the end I hung up. My advice would be, contact any other Estate Agent in the area but Verity Frearson. Which I did.