Talking as a tenant, they were Ok until we found a property and paid 6 months upfront to rent it but when our landlord wouldn't return our deposit (which he also did to the previous tenants) we tried to let them know but they were not interested..

It was good experience with ELC Sales & Letting.

An overall good and acceptable experience, they were quick to fix a broken shower and ordering a new fridge, however the flat was not very clean upon moving in (such as pubic hair in the shower, discussed it via email with pictures, etc) …

I would not recommend them. Initially excellent service when I was trying to choose an agent, and they did find a tenant. However, once the tenant was in place the service was definitely lacking. They were unable to resolve persistent late payment issues regardless of repeated promises to ensure the tenant had standing order in place, and were of no real assistance with solving problems with the same difficult tenant who then needed to be removed. I would not describe it as a fully managed service, and despite paying a monthly fee felt on my own and that the property was not being managed properly.

Sent an email to them on Sunday 31st May. It is now 5pm close of business on Tuesday 9th June and I have had no reply. Terrible customer service

I recently applied to rent a property through ELC and, unfortunately, the experience was quite frustrating and unnecessarily rigid, and simply told my application was withdrawn, no confirmation of when I would get my deposit returned. …

they try their best..but not knowing how to manage properties still results in disasters..

i am a landloard communication is slow..they dont stick to agreements.. at the end i had to solve all the issuess double and myself...

as an owner i had disasterous experience. cant belive so many positive reviews here are genuine..