Landlord Review Complete INCOMPETENCE from the outset. In my many years as a landlord I have not …

AVOID AVOID AVOID Please do not be fooled by any of the good reviews about Balgores Hayes Brentwood. We rented a property from them two years ago and had serious issues with the property including severe leaks and damp which we informed them of multiple times in writing however property managment never did anything to resolve the issue OR even inform the landlord. It was because of this we left the property and vacated in August 2020 towards the end of our tenancy which we paid for until the end of our contract. It is now December and we still have not received our deposit back which equates to around £2000. After chasing them every couple of weeks we were never directly told about a dispute our landlord had regarding the issues of the leaks and the damage it left the property it, only in a brief phone conversation in November months after chasing back our deposit. Oddly all of my emails relating to the issues had never been passed on to the landlord and the property management team had left the property to rot. All of this and not to mention the lettings manager attempted to blackmail me over email to get me moved out of the three bedroom property in ONE WEEK during the pandemic due to finding a new Tennant that he was scared to lose and told me if I didn't the potential new Tennant would be devastated and homeless when I said it wouldn't be feasible as a family with a young child and no support whilst in lockdown to which he became rude and aggressive. He also refuses to acknowledge any part of his responsibility in helping tenants and when I called him out of desperation when having an enormous leak in the house his words were ''what do you want me to do about it''. The list goes on and on with the no returned phone calls or emails, the members of staff laughing at m y desperate pleas in the background and still I have no deposit back. Please do not deal with this company ever, they cannot be trusted. Im now lodging a formal complaint to try and obtain my money back.

Even one star is way too much! We have been left hanging to view the property and missed few other just to find out couple weeks later on website it was already rented out. Despite my husband's calls, me registering with their agency and their promises to call us back about the property. They might be good, but in wasting people time nothing more. Glad we have had that experience with renting from this estate agency, at least we know we will definitely avoid them to buy our house.

I applied for a position and was given a zoom interview. I don't use Zoom but I thought I would open an account. I did so and I Logged into Zoom. I haven't used Zoom so I waited till I found there was an issue and tried to call but there was no response. I mailed Daniel that that there was a problem. I called the shop. I asked for a reschedule . Daniel once he replied was rude and dismissive suggesting I had not been there regardless to the fact I clearly tried. If Daniel a reflection of the company attitude to unforseen problems arising I'm glad to be dismissed so easily. I was not late as Daniel suggests I logged into my account on time. He rudley ignores any technical issues and that I made contact with the office and himself. A rude man who only offers a comment once his attitude is brought to the public's attention. Poor show indeed Daniel.NegativeQuality, Professionalism

I applied for a position and was given a zoom interview. I don't use Zoom but I thought I would open an account. I did so and I Logged into Zoom. I haven't used Zoom so I waited till I found there was an issue and tried to call but there was no response. I mailed Daniel that that there was a problem. I called the shop. I asked for a reschedule . Daniel once he replied was rude and dismissive suggesting I had not been there regardless to the fact I clearly tried. If Daniel a reflection of the company attitude to unforseen problems arising I'm glad to be dismissed so easily. I was not late as Daniel suggests I logged into my account on time. He rudley ignores any technical issues and that I made contact with the office and himself. A rude man who only offers a comment once his attitude is brought to the public's attention. Poor show indeed Daniel.

Started off with a good relationship with the agency and then during winter of 2018 for a whole month our boiler was broken and we were without hot water or heating for one of the coldest winters recorded in Scotland in recent years. By …

Started off with a good relationship with the agency and then during winter of 2018 for a whole month our boiler was broken and we were without hot water or heating for one of the coldest winters recorded in Scotland in recent years. By law, agencies are required to fix issues as severe as this within days according to the Landlord and Tenant act (1985). When we sought after compensation (just 3/4 of the rent for the affected month) after the fact we were led on for months and months and ultimately ignored, even when we asked to speak to landlord directly about it. Terrible attitude and certainly played around the law in regards to living conditions for tenants. Disappointing as neighbours told us what an improvement we were on the previous tenants, a shame the agency wouldn't want to keep good tenants in their properties.

The initial meeting with JH was professional and friendly. Once he had secured our signature to use Balgores, without being asked we started to be looked after by other members of staff . I was at home twice when Balgores turned up unannounced and let themselves in to find out later they had forgotten to confirm a show around. We were lied to on numerous occasions once our property had been sold, fortunately we knew one of the new owners who confirmed what they had told us was not true. We were also given very bad advice regarding renting a home, we were told not to start looking until 2 weeks before completion which has left us homeless Their renting department is worse than their buy/selling dept, we never once heard back from them. I tried complaining to JH but have heard nothing for 2 weeks so have no other option but to leave negative feedback here

Do not believe the glossy website, or the review of Daniel Denisiuk, below, whom can be quite clearly seen to be an ELC staff member. I own a neighbouring property and have found the maintenance unacceptable and the integrity of the tenants accommodated in the ELC owned property above me, at best to be downright antisocial and at worst, to be grossly affecting the insurance liability, required for the building. As such, official complaints have been made to the business and to date these have been ignored. All outstanding complaints have now been forwarded to the relevant agencies for escalation. Please consider my 15 years of selfish, ignorant and neglectful experiences of them, before you unwittingly utilise the services, of Edinburgh Letting Centre Limited, or Panacea properties Limited, as they may also be known. Zero stars.

The male agent who shows the flats is quite rude and off-hand.