HI Briana, I am sorry that you were unhappy that you did not meet our application … More

HI Steven, I am really sorry we had to cancel, but we had a successful application and the funds arrived in the bank this morning for the deposit. We called as soon as we could to let you know that the viewing could not go ahead as that is the agreement we make with applicants whilst their application is being processed. I do realise this caused you inconvenience but I don't see what choice there was for us here and so I feel that 1 star is extremely harsh. There would have been no point in going ahead with the viewing knowing the property had gone, that would have been a further waste of your time. I will speak to the member of staff you spoke to, I apologise if their manner was not how you expected it to be. We do care of course and understand that you have been inconvenienced but there was no choice in this circumstance. We have other one bedroom properties coming up and I will contact you directly to see if there is anything suitable for you.

Hi Sam, I am sorry that you have felt the need to leave a 1 star review, I really don't think we deserve it. I am sorry that there were deductions for cleaning from your deposit but the property neds to be clean for handover. If you want to contact me directly then please do catriona@ardenpm.co.uk.

Hi George, I am really sorry that you feel you have received poor service from us. We explained fully all of the circumstances around a new tenancy prior to you agreeing and you were happy to go ahead. We do not do tenant change overs as rule because there are always issues with the deposit and someone is left unhappy. It is fairest to end one tenancy and start another. The rent was set for the new tenancy before you chose to go ahead, there was no obligation to do so and the rent for the new tenancy was less than the current market value of the property. The only costs deducted form your deposit were genuine cleaning charges as the property had to be cleaned to a professional standard. If you used a company then you should have recouped these costs from them as they had not done a thorough job and I am sorry that you were left out of pocket. We actively try to help tenants get all of their deposits back by supplying cleaning check lists and numbers for cleaning companies we use, so that if they miss something then we can recall them on your behalf. It is very unfair to say that we do not care about our tenants that simply is not true and in fact in this circumstance the Landlord wanted to refurbish the flat but you were extremely keen to stay on and so those plans were put on hold to accommodate you and your flatmates. We do not deserve this one star review.

HI Anna,, this review is really unfair. There have been several issues with the boiler agreed but we have attended to these ASAP on each occasion. I suspect that the real you have written this review not because of the boiler but because we have asked you to move your car from in front of the Landlord's garage and you were unhappy about this. We are a professional agency and have always been responsive in getting any issues in the property sorted out, it is unfortunate that there is another issue with the boiler but this does not make us a terrible agent.

HI Kim, I am very sorry to read this and not sure why you have waited two years to leave … More