The service from JW Woods and Ann Stobbs was excellent. They kept us updated as to what was going on (it just confirmed the information we had already received from our solicitors, but if you solicitor is bad they will be a great help). I can't comment on how they are to sell your home as we used Strike, it cost us nothing and the service was incredible, including negotiation on price at 10pm. So I can't recommend them as I'd recommend Strike. But as someone to buy from they are excellent.

Geoff provided realistic, accurate and attractive information about the house. JW Wood attracted suitable purchasers. Helen kept us informed of visits to the house and feedback afterwards. Elaine, from the after sales team, always kept us up to date and provided useful information. She did her upmost to chivvy solicitors when things were going more slowly than was desirable. A good service all round.PositiveResponsiveness, Quality, Professionalism

Excellent service throughout. Staff kept us well informed and were invariably helpful and pleasant.PositiveResponsiveness, Quality, Professionalism, Value

Communicated well during the sale of the property. Kept us informed and were very patient

Whilst studying a post graduate degree I stayed at a property. Generally really good service. A few minor items were not dealt with during my stay but communication throughout was excellent. I was most impressed when during the check out of the property Doug arrived early and politely asked if he wanted him to wait. He instead began to check the property and as the property was close to very clean he removed his shoes and helped clean the property so that it met the requirements to receive the full deposit. He also removed 1 large box which I did not have room for. He could've simply not offered advice and charged me for cleaning etc but instead was Proactive and helpful. If I return to Durham i will go straight to JW wood for property.

GREAT SERVICE, REGULAR CONTACT AND A REAL DESIRE TO COMPLETE THE DEAL

You get what you pay for and if you need professional sales team that gets your property sold in a few months and during Covid WOW ! Choose J W Wood from the start I had my property with another Bishop Auckland estate agent for over a year and was truly lead a dance ... okay they might be a cheaper deal but when you need to take your own photos to correct the poorly ones they supplied in the buyers leaflet and correct spelling mistakes etc ... alarm bells should have been ringing then even when they lost the keys enough was enough J W Wood Bishop Auckland where BRILLIANT great customer service and professional from the get go Communication ... the buyers pack photos description web site viewing and also live on the popular property market sites Got a buyer from London and although a slow process of legal / paperwork / due to Covid which cannot be helped everything ran smooth Thanks to Samantha at Durham branch Thanks to the sales team at Bishop Auckland for doing the hard work

After reaching out to Woods I asked for a valuation on my house, David come out to value it and told us we could get £100-105k maximum for our house, we then invited other estate agents who all said in the region of £115k, we then put it on the market with another agent, we got offered our full asking price of £115k within 40 minutes of putting it on the market. My experience with the office staff was great as they were very friendly and helpful just the valuation was way out.

Perhaps the worst and most sketchy estate agent in Durham. Dodgy business practices, dodgy staff. I've interacted with J W Wood Durham three times and each time I have been left appalled by their atrocious service. First, I call to book a viewing for a specific house on The Hallgarth: only to be shown the wrong house, 10 minute walk away from the original house. But as soon as we realise the mistake, the house is LONG GONE! You'd think they'd learn from their mistake right? Unfortunately not - I call to book another house viewing, only to find that they call me an hour before to inform me that the house is no longer available. And then finally: I find my dream house. The perfect house that I'd been looking for, for the past two years of being in this area. I message the night before, expressing interest to sign; call them 9am sharp the next day to ask to sign. Only to be informed that the property was let WEEKS ago, and it was pure "accident" that they left it on the site! I have never been so angry. This all makes sense - J W Wood Estate Agents, upon further inquiry, turn out to have refused to sign the Durham University Student Union's Code of Practice (CoP) which specifically prevents any unethical/dodgy/illegal business practices. I should have been able to guess that, because they do not sign such a CoP, they must be dodgy. And they are. Three words: UNPROFESSIONAL. FRUSTRATING. AVOID.

I would not recommend this landlord or organisation based on my experience. When we moved in, the property was not prepared as promised, and many serious issues required attention immediately. Despite raising these concerns, the landlord did not respond to complaints or engage in any meaningful dialogue to resolve them. Additionally, outstanding bills from before our tenancy had not been cleared, which caused further complications and debt collectors. Communication was poor throughout, and key assurances made to us were not followed through. Based on this, I would not buy or rent a property from this organisation, as I found their approach unprofessional, unreliable and unethical.