Communication was terrible, put an application in on a flat in Chester le street, yes was up against other people but didn’t even get told if we were accepted or not… went back onto the flat and it said let agreed!! This is disgusting and …

Had a viewing for a property near Durham, told them I am coming from Leeds. The evening before got a message from the agency to remind me of the viewing. Got there on time , the owner said they do not do any more viewings since they accepted an offer last week. Called the agency no one was picking the phone. Answeared 20 mins later said they still do viewings even when the offer was accepted which made no sense specially knowing I am traveling from Leeds and it is a 1 hour 45 mins drive, not fair towards me (customer) knowing they accepted an offer and my chances are close to 0 in buying this property. Could have informed we accepted an offer but in case you still want to see it in if it doesn't go through you are welcome to come. Worst customer experience ever. Thinking that way your agency will decline soon.

Think twice if you're a landlord If you're thinking of letting JW Wood manage your property think twice. They charge high fees, communication is dreadful if something goes wrong and they charge you for things without asking! Members of the team admit they have fallen short however managers there do not answer questions in a timely manner and when you suggest a face to face meeting to try and resolve things they refuse! Honestly worse estate agent I have encountered

Dreadful student rented accommodation. Multiple issues - problems photographed before students moved in. No double-glazing. Excessive mould on curtains caused one student to end up in hospital with pneumonia. Hospital acknowledged the mould was at fault - eventually cleaning firm sent round. Deposit yet to be fully repaid etc... not recommended.

Rented a property from JW Wood and found them to be completely unsatisfactory. -During a property inspection while our flat was vacant, their staff negligently altered the thermostat resulting in an electric bill exceeding £1,000. We had to beg them to contribute to this bill and were forced to threaten legal action. No apology was received -Staff conducted an unprofessional check out inspection where they expressed their glee over tiny specs of dirt found in remote corners of the flat. Following the inspection, they wrongfully deducted more than half of our deposit. -During our deposit dispute, the agency submitted inaccurate evidence to the adjudicator (TDS), using pictures of ANOTHER flat to justify their deposit deductions. We received the majority of our disputed deposit back after lengthy proceedings. -An entire year after we left the property, they mistakenly sent an email for the current tenants, disclosing that they were deducting over £700 from their deposit. It was distressing to see that even a whole year later, JW Wood could not even bother to check the names of who they were intending to scam next. Students avoid renting properties with JW Woods. Landlords, if you want to retain an ounce of professionalism, choose another agency.

Duplicitous charlatans. We put in an offer for a property, which was accepted by the landlord and we were told we would be contacted to start referencing/application process but received nothing from them. When I chased this up I was told that they had let agreed with someone else and the agent had the gall to try and laugh it off and made-up feeble excuses. I was never contacted to say that another offer had been accepted or that ours had been rejected. This has caused us a huge unnecessary stress in our move and will likely leave us out of pocket as well. If you are looking for a home, avoid this company at all costs - if you look at the other reviews, the vast majority of the positive ones are from landlords & sellers, not renters or buyers.

Unpleasant experience. The agent lady who came over to let me see the house was very rude and unprofessional. She barely answered my questions and she promised to come back to me on issues I pointed out in my view but she didn’t

Incompetent through and through. Exceptionally rude staff.