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JW Wood - Durham

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Perhaps the worst and most sketchy estate agent in Durham. Dodgy business practices, dodgy staff. I've interacted with J W Wood Durham three times and each time I have been left appalled by their atrocious service. First, I call to book a viewing for a specific house on The Hallgarth: only to be shown the wrong house, 10 minute walk away from the original house. But as soon as we realise the mistake, the house is LONG GONE! You'd think they'd learn from their mistake right? Unfortunately not - I call to book another house viewing, only to find that they call me an hour before to inform me that the house is no longer available. And then finally: I find my dream house. The perfect house that I'd been looking for, for the past two years of being in this area. I message the night before, expressing interest to sign; call them 9am sharp the next day to ask to sign. Only to be informed that the property was let WEEKS ago, and it was pure "accident" that they left it on the site! I have never been so angry. This all makes sense - J W Wood Estate Agents, upon further inquiry, turn out to have refused to sign the Durham University Student Union's Code of Practice (CoP) which specifically prevents any unethical/dodgy/illegal business practices. I should have been able to guess that, because they do not sign such a CoP, they must be dodgy. And they are. Three words: UNPROFESSIONAL. FRUSTRATING. AVOID.

Reply from agent

Thank you for taking the time to leave a review. We’ve looked into this and can only find one enquiry from you via StuRents. It also appears there may have been some confusion at the time of your viewing—our records show you were waiting outside number 1, while the scheduled viewing was actually for number 16. We’re always happy to help, so if you’d like to arrange another viewing or need any further assistance in the future, please feel free to get in touch.

Contact details
Sales Phone:

0191 3869921

Sales Email:

durham@jww.co.uk

Lettings Phone:

0191 3830184

Lettings Email:

lettings@jww.co.uk

Opening hours
Monday-Friday: 09:00 - 17:00 Saturday: 09:00 - 12:30
Address

7 Old Elvet, Durham, DH1 3HL, UK, DH1

About

Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Durham.

Our team

No team information available

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
Royal Institution of Chartered Surveyors
Ombudsman Services
Tenancy Deposit Scheme
onthemarket
rightmove
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display

No awards information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display

No awards information available