Professional properties are an extremely expensive company, however their signing on board is quick and professional. Despite this their group property management is extremely slow and their fees are still ridiculously high. The new government laws that come in this year should prevent these ridiculous ‘admin fees’ and I’ll be writing to the local mp to fix this. They charge £162 per person for application fees, £162 per person for tenancy documentation. If you agree a fixed term contract a further £84 is required to renew the contract. Any additional clauses to the contract require a £48 additional charge, and a move in on Saturday requires a further £78. So if you’re looking to rent a two bed property simply agency fees without deposit can total up to £1000!!! I’ve rented out expensive properties before but out of all places I have never come across such expensive fees.

Persistent rudeness on the phone, poor maintenance, property in bad condition on handover with paint pots, wallpaper and tools scattered around the house. Claimed the property had been 'professionally cleaned' and kept half our deposit! Renter beware.

Theyll take your money with big smiles and charge you a £120 admin fee per person for the privilege. When it comes to getting it back though, don't be shocked if it takes forever. They're too busy taking other peoples money to care about you. Don't bother asking for any kind of help from these imbeciles either. It's not that they won't help, they can't because they're completely inept.

Theyll take your money with big smiles and charge you a £120 admin fee per person for the privilege. When it comes to getting it back though, don't be shocked if it takes forever. They're too busy taking other peoples money to care about you. Don't bother asking for any kind of help from these imbeciles either. It's not that they won't help, they can't because they're completely inept.

LEAVING AN 8 MONTH OLD GIRL HOMELESS, I CAN AFFORD IT BUT WANT A GAURANTOR WHICH IS IMPOSSIBLE, ABSOLUTELY DISGUSTING BEHAVIOR, SOMETHING NEEDS TO CHANGE!

Dreadful. Broken oven for over a year. Gaslighting me over a leaking chimney. Claimed it had been fixed. I proved it hadn’t on several occasions. Still didn’t get it fixed. Water coming down the chimney into the bedroom. Lead flashing dislodged from the roof. Did nothing about it. Gutting full of debris. Nothing done about it. New agent has had the oven looked at within 2 weeks. Work on the chimney under way. Would not ever rent a property through these again. Reply to comment below. I reported the oven months ago. At the same time as the chimney for the 4th time. The oven was not fixed as it still did not work. I reported it again. It has been condemned and replaced within a month of new agents taking over. Why has a new agent taken over I wonder? The man who came to look at the chimney claimed it was blocked hence the dampness. Nothing more was done so I called to find out what was going on. I was told the cap had been fixed. Yet I videoed the open chimney and sent it to the office showing there was no cap on the chimney. Work was not checked or followed up. Zero communication. At the end of the day, nothing was fixed under your instruction yet things have with a new agent.

I don't rent with this agent. But in the last 3 weeks I've put in dozens of applications online and multiple phone calls and seen no properties. Total waste of my time.

Poor comms and slow in providing deposit feedback. No issues with disputing deposit values just slow and painful process.