Had to report my CO alarm as it was beeping as if it needed replacing. Scott was instantly on the phone offering advice I.e opening windows etc just in case. Within minutes of the first phone call, he had called back to confirm he’d arranged for someone to urgently come check it all over for me. Scott then called back first thing, before the office had even opened, to check me and my daughter were ok and that it all got sorted. Really appreciated Scott’s urgency with the situation and the open communication. Made me feel incredibly at ease and showed a lot of compassion. Thank you again Scott for all that you did.