Becky was extremely helpful and prompt to respond during my house purchase from Cope and Co - thank you. However I cannot rate higher than a 2, as I was not provided with all of the keys on completion. I did not get a back door key, despite going through this door on a viewing, and it being opened on the property survey. I have not been given the key - when I queried this I was told it MAY have been left in a drawer or MAY have been on the large set of keys I was given. It was neither. I now have the cost of a locksmith to change the locks on my own back door. Not a good start having just bought the house. Left a sour taste on the whole purchase process.