It's six years since I wrote the review below (and the company then had a different name!). . . I am still with 'Cope and Co' and still very happy with the quality of their service and their personal attention to detail! With one minor exception a few years ago, (which we/they sorted out) every tenant they have found me has been excellent and the sort of person you want to have in your house!! And they have handled the change-over from tenant to tenant very well. I'm lucky having been with them so long, I have very good personal service from several of their staff and I must single out Simon Joyce who has always made sure that they deliver high personal service and sort out any misunderstandings! I have no hesitation in still giving them five out of five. . . Thank you! I have been very impressed by the professionalism and attention to detail of the staff at Professional Properties. . . they have understood my slightly complex situation and responded very thoughtfully and the tenants they have found for me have been very suitable and really nice people. . . this is exactly the kind of service I was hoping for. . . I thoroughly recommend them and in particular Lucy Cope has been attentive and thorough during the whole process, keeping me fully informed and providing very useful advice and support. . . thanks. . . in the background the knowledge and experience of Simon Joyce has been very reassuring. . .a happy customer